Holiday Inn Express & Suites Anderson

Common Area Cleanliness: Looked fine to me except for the elevator which needed a good vacuuming. Breakfast area was very clean. Room Cleanliness: They got the big stuff right: Bed, towels, all horizontal surfaces were very clean. Some misses: 1) Toilet bowl interior was soiled when we arrived - we notified the front desk and this was promptly addressed. 2) Windows interior side were dirty near bottom. 3) TV surface was streaked. Other Room Positives: Bed and pillow were very comfortable. A/C worked excellently in July. The room was a little larger than I expected, and the bathroom was certainly larger than I expected. Microwave, fridge, hair dryer functioned as expected (didn't try coffee maker). TV/cable channels were consistent with 3-star hotels generally - however, one morning most stations had a "signal unavailable" message. Other Room Negatives: Wi-fi connection wasn't difficult, but it was counter-intuitive, even for me who works in IT, and I had to ask the front desk to spell it out step-by-step. Room phone didn't work, which is typically a non-issue in the cell phone age except that I tried to call the front desk about the wi-fi. The desk chair had adjustable seat height but soon returned to its lowest available level. Noise: The hotel is too far south of I-69 to hear it. Our room faced Indiana 109. From within the room near the window we could hear vehicle traffic on 109, although for the most part it was muted and tolerable. From within our room we did not hear other guests. Friendliness: Ladies at the front desk were helpful and fun to talk with. The two ladies who made breakfast were lighthearted and seemed serious about their jobs. Ambiance: Looks like a lot of this hotel was remodeled a few years ago. Ambiance strikes me as unexceptional but attractive. I saw nothing that is off-putting or dated. Complimentary Breakfast: Typical for 3-star hotel - omelets (sort of), scrambled eggs, pancake machine, milk, bagels, cereal, yogurt and so on. Wifey said that coffee was OK but not better. Ice: There is an ice machine on the first floor near the front desk. In addition, my wife found an ice machine on our floor in what seems to be a supply room. To find the ice machine on this floor, a guest would need to determine that he should walk into this room, past supplies and the floor's electrical service panel to find it. This strikes me as odd but minor. Other amenities: We did not investigate the pool, office, or exercise room. Price/value: We booked directly with the hotel. We paid less than what the area's two competing 3-star hotels wanted. Your mileage may vary. Summary: We regard the several bumps we experienced as relatively minor. In our 2-night visit, the positives outweighed the few negatives, and we are satisfied guests. We can recommend this hotel.

Condition of room was terrible. Wallpaper coming off of the wall, condition of bathroom terrible. Very dirty. People were nice however.

The staff was all great but the hotel might be a little understaffed. A little disappointed to not have the pool available but...

There seemed that someone used to toilet before we were in the room the toilet had toilet paper in it. Had to ask for a hair dryer.

Just ok Room was nice. The hot tub had hair flowing in it that wasn’t ours. Bed was comfy, pillows could be better. Biggest thing was the ac didnt work and we were hot all night.

Under renovation but the staff made up for that with the hospitality. Always willing to go out of their way to make us comfortable. Never heard construction noise either. Was a great stay!