Guest User
October 24, 2024
Great marketing, but hotel is far from incredible 5stars experience. Beautiful interior, amazing room, comfy bed and beautiful spa area. That’s about it! Pools don’t have any massage jets. We waited 15+ minutes for our coffee in the morning, and, on top of that, given it was very busy, waitress said we can’t be seated together for breakfast (never heard a phrase like that elsewhere, even in 2 stars hotels) and it took her a couple of minutes to realise some tables could fit us. You have to pay for a lot of options including eggs Benedict that are typically free in most 5 stars hotels. Food in regular hotel restaurant is mediocre. Cannot comment on Japanese. Nothing really worth the money. They have hundreds of wines but only one non alco beer to offer. Table after eating got a bit dirty and we needed to ask they clean it. No tablecloth for such a place was really bizarre. Kids food was served even before mise en bouche (we didn’t ask for rapid service for kid), and we ended up eating while our kid was already done. We would not go back or recommend the hotel unless you really have no other options. It’s maybe 2-3 star hotel for service and food, 5 only for interior design.