Postillion Hotel Amsterdam

The staff is friendly and provides excellent service. The modern amenities include smart technologies. Guests appreciate the delicious breakfast and convenient, peaceful location. The rooms are clean and spacious.

We were genuinely looking forward to our stay at Postillion Hotel Amsterdam, but unfortunately (pun intended), our experience was anything but positive. Before arriving, I sent an email to the hotel in the morning regarding our booking. When we arrived—exhausted after a red-eye flight—we asked the front desk to check the email since we hadn’t received a response. They acknowledged seeing the message but told us they couldn’t accommodate any part of it. We were clearly fatigued, but rather than showing any flexibility or empathy, they charged us extra for an early check-in at 12.45 pm To make matters worse, we were given a twin room with two single beds, which was incorrectly booked by mistake and were traveling as a couple. We politely asked if they could switch us to a double room, but the only word the staff seemed to know was “unfortunately.” Again, no effort was made to find a solution. We had left some belongings nearby and just needed a bike for a short 5-minute ride. We asked to borrow temporarily, and again—“unfortunately,” that couldn’t be done either because they “can’t release the bikes.” Later, we tried calling their service desk multiple times as we needed an iron and some conditioner. Calls were disconnected several times. When we finally reached someone and made the request, no one ever showed up. Honestly, I’m not sure what kind of hospitality this hotel is aiming to provide. Instead of making our stay special, they’ve only made it more difficult and disappointing at every step