OZO Hotels Cordial Amsterdam

I booked a double bed room but was initially assigned Room 100, a small, cramped single-bed room on the first floor. This was clearly not what I had reserved. After raising the issue with Trip.com, they were responsive and offered compensation by upgrading me to the correct room type on the spot. However, the double bed room was still underwhelming. It had no basic amenities apart from towels and toilet paper — no cups, no toothbrush, no kettle, no fridge, and no working TV. I had to go to the lobby just to get hot water, though there was a self-service coffee machine available with free-flow coffee. Cleanliness was also a major issue. The room was dirty, with hairs on the floor and even on the bed, which was very off-putting. Overall, I found the experience disappointing. The lack of basic amenities, cleanliness issues, and the mix-up with the room type made it feel like poor value for money. Would think twice before staying here again.

It was in a very nice location where you are in the middle of everything. Management was nice and allowed us to leave our luggage’s after checking out. We could even come back and put more of our stuff inside the luggage’s.

Hotel is prime location, Brilliant for being local to everything, However housekeeping needs to be improved - House keeping wasn’t done some days until 4/5 clock. We had been out and back before our beds had been made on multiple occasions. Showers are really slippy and could do with a shower mat in, Rather dangerous.

Dirty interior, broken lift, uncomfortable beds that split apart, uncomfortable pillows and blankets, loud noise