Vanisko Hotel

This hotel seemed to be recently renovated so everything was in great condition. The staff was exceptionally friendly and service was great. Hotel is not a "*****" hotel, but bus transport is right outside that can take you downtown and to the bus station to connect to other areas. 2great supermarkets are 5 minutes walk from the hotel so you can stock up on room snacks very easily. Breakfast was very good with excellent continental as well as eggs and bacon options. Many types of pastries, breads and fruits were available as well as cerials, cheeses and lunch meats. Pool was clean and refreshing after a day out. Only thing I could suggest to improve the pool bar menu to include more snack options for people who want to eat a quick meal at that facility. I would not hesitate in recommending this hotel as a base from which to explore the rest of Crete. A

Everything in this hotel is quite basic. The reception staff, the oldish rooms, the breakfast, the parking...The big guy with the beard at the reception was horrible, he should not be working with people. It's OK for a one night stay, but I wouldn't recommend it for more than that.

We were moved here by TUI after our flight was cancelled and after initially being put in a 5* resort the night before, a resort that had refused us any food and drink when we arrived (late at night) without a very steep cost. The Vanisko Hotel isn't located in the best area agreed, and yes your passports are kept by reception until you check out, however, we were all given rooms for the afternoon that were clean and comfortable. Bearing in mind we were leaving at 10.30pm I don't think any of us were expecting private spaces. We were given lunch and dinner, with coffee and juice that we could access during the day. Agreed the food wouldn't win any awards but it was perfectly acceptable, although maybe as many being put up had previously been in 5* accommodation it was likely a come down for what they'd been having on their holiday. The staff were nice and did what was expected of them to make sure we were comfortable and had what we needed. The pool area was good. I know that many of the people leaving 1* reviews were likely frustrated from having flights cancelled, and most had been experiencing much more lavish accommodation on their holiday, but the Vanisko Hotel really isn't as awful are people are making out, and it was certainly nice to be somewhere where we could rest and relax for a few hours after the stress of the day before.

Dumped in here by TUI as flight was cancelled. Passports where taken off all of us on arrival for some reason and put in boxes in reception wasnt keen on this at all but he would not give them back until we checked out. Shower only had hot water for a few minutes. No shower enclosure so the whole bathroom was flooded when someone used the shower. Food was the worst part really awful tastless and very limited selection for breakfast lunch and dinner. Glad I was only here for one day. Avoid if you can!