Big Ben Hotel Suites

Outstanding Service: "The staff went above and beyond to ensure our stay was perfect. They were friendly and always available to help." Clean and Comfortable: "The room was spotless and the bed was incredibly comfortable. I had a great night's sleep." Great Location: "The hotel is in a fantastic location, walking distance to many attractions and restaurants. Perfect for exploring the city." Delicious Breakfast: "The breakfast options were amazing, with a wide variety of fresh fruits, pastries, and hot dishes." Nice Amenities: "Loved the pool and gym facilities! It made our stay even more enjoyable."

Absolutely dreadful place. Didn’t book to go here but when arrived at our booked hotel, Days Inn had over booked at put us in this place over the road. Arrived at 2.30am, when got into room, temperature was set at 25, so hot. We looked at the control panel to see how to put temp down, this was broken so not possible to do so. We went down to reception and the guy obviously knew problem with it as picked up a remote control to bring up to room and put temperature down. Then went into the bathroom, no toilet roll, called reception again, guy came up and got toilet roll for us. The room had a sofa and armchair, air chair had burn hole and stain on seat. Coffee table had hole in it and whole room was dirty. By now was after 3am, so just wanted to get to bed, even though room was still very hot. Turned quilt back on bed and sheet had stain on it. As stain was in middle of double bed and we were so tired, we just put a towel over stain and got into bed.