The Signature Hotel

thanks good location in Amman. Value for Money. Thanks Trip.com

the hotel is lacking of stuff, and when i had entered the room , it was smilly and not clean at all , even the washroom bin was full of tissue paper from the one who was before me . I really didn't like my experience there .

There are two things that this Hotel has going for it - the location and the friendliness of the staff. The hotel throughout was freezing. Our room on both occasions was warmed only by a three bar electric heater, which we definitely weren't going to leave plugged in through the night. The wiring was a shambles. The bathroom was poorly stocked and when we requested more shampoo and shower gel, we were told that there wasn't any shampoo (a great blow as our luggage had been lost by the airline and we initially had no toiletries). The safe had no lock on it and had to be replaced - twice. It was not attached to anything and was just loose in the wardrobe. Breakfast was poor and we only found out later that we could have eggs cooked to order. The bar, although displaying a multitude of wine bottles and spirits, had nothing. On the couple of occasions that we drank there, we were asked what we wanted and someone went to a local liquour store and purchased it. Then we were charged a horrendous amount for the privilege, much more than we had paid outside the hotel. There is only onevery small lift and we needed to take our suitcases up, one at a time. I struggle to understand why this is advertised as a 4* hotel on the website that we booked on.

This hotel is rated 4 stars. The hotel building looks 4 stars but the service was not. My first problem was with my TV. Sound but no picture but this was rectified. My room was very comfortable. The bathroom was small but adequate. The restaurant service was indifferent. I waited for 20mins for someone to take my dinner order before going & looking for someone. For 4 stars it appeared understaffed but probably because of a lack of guests. Same experience at b'fast I ended up seeking service even though there was a buffet but I was not told I could order an egg (only) omelet until it was offered to me. Once contact could be made with staff then the service was very good. Overall, I had an enjoyable experience putting service issues to one side.