Guest User
August 31, 2024
During our recent visit to Jordan, I stayed at the St. Regis Amman, where, on the second morning, my wife experienced a serious and unexpected health situation at the Mercado Restaurant. The professionalism and care demonstrated by the hotel staff during this distressing time were remarkable by all standards. Several members from different departments promptly took action, responding with efficiency and compassion. They immediately brought the necessary emergency equipment and arranged our transportation to a nearby hospital. Upon our return from the hospital several hours later, we were deeply moved by the thoughtful gestures from various departments. Thamer and Waleed from security, who were especially prompt in their actions from the beginning, later touched our hearts with the unexpected gesture of a good wishes card and a plate of fruit and juice that we found in our room. The front desk team, led by Faisal, was very kind by allowing our daughter to stay with us in the room to take care of her mother and provided an extra bed and amenities for her. The team at Mercado Restaurant, led by the manager Faris, not only handled the emergency with the utmost professionalism but kindly waived the breakfast fee for our daughter during her stay. Special appreciation to Mosaab at the restaurant, who immediately took action as soon as he realized my wife was not feeling well. The inquiries by many hotel staff members about my wife's health on an almost daily basis were very heartwarming. These acts of kindness made a significant difference during a time that was full of stress. It meant so much to our family to know that we were in caring hands. Words are not enough to express how deeply grateful we are for the outstanding service and compassion shown by the entire St. Regis Amman team. Thank you for your great support during the challenges we faced. Lastly, as a healthcare executive, I am immensely impressed with the hotel's exceptional readiness in providing all the necessary equipment, including a blood pressure monitor, AED device, a wheelchair, and transportation to the hospital emergency room. Thank you.