Guest User
August 8, 2024
We had two nights booked into this '4 star' hotel at the end of our Jordan tour. All the staff we dealt with were very pleasant. We arrived at 3:50pm and did not get our room keys until 5pm, and arriving at our room there were still 3 staff in it cleaning - well I presume that was what they were supposed to be doing - but we found out that it wasn't very well done. The sheets were 'bobbled' and 'off white' in colour - not by design. The towels were not meant for adults as they were so small. They were old and curled up at the edges. These were also off white, and several were actually dirty. There was dust everywhere, watermarks on the ceiling and the bathroom just looked old and dirty, with a toilet cover that did not stay up which made it awkward sitting on the loo. When I moved the bedside cabinet to plug something in there was dust, fluff and someone's old sweet wrappers. Not impressed. The stairway to go downstairs was filthy, the white doors were black where people had pushed them, fine in a staff are but not where the paying public are using. From our room at night we could hear doors banging where other guests were in and out. Not a pleasant experience, We cut short our visit and moved hotels.