Retaj Hotel

Great hotel! very professional, budget friendly and convenient.

During my 8-day tour of Jordan with G Adventures, our tour group stayed 3 nights at the Retaj Hotel. For the first two nights, I stayed in room 212, and for the third night, I stayed in room 303. I found room 303 to be in slightly better condition than 212. Both had comfortable beds and a stocked mini fridge. Bathroom in 212 had a bathtub/shower and no bidet. Bathroom in 303 had a walk-in shower and bidet but no bathtub. I had no problem with noise in either room. There were no complimentary bottles of water like some other Jordanian hotels that I had stayed at. Wi-fi was free and it was easy to connect and reliable. Hot water supply was good and the air conditioner worked great. The breakfast buffet was limited in selection. Room service was good. Staff was friendly and helpful. Communicating in English was not a problem.

This hotel needs some major renovation and rethinking, including some female employees. My room was extremely dark with two lamps barely working and only one plug working in the entire room. I had to unplug a lamp to charge my phone and sit in the dark. The bedding and towels were very old and had stains on them. There were holes in the wall, the bathroom door and furniture. I hear everything that was happening in the corridor, including the elevators that beeped at every floor every minute. The breakfast was terrible with no fresh produce at all...no fruit or vegetables besides canned ones...stale bread and deep-fried food...and not even fresh coffee or milk...only powdered stuff from a bag. The wifi connection was very poor and often stopped working for long periods of time. The staff tried to be nice, but hardly spoke any English. I had to go downstairs to the reception to draw pictures of what I needed, which included hangers for my clothes, which the room didn't have. The cleaning service also wanted to clean the room before 8am to get it over with even though I was not yet ready to leave my room. This was just unacceptable. Overall my experience was extremely uncomfortable and the entire time I had the impression that the management's sole aim is to save on everything. I would say that this is a 1* hotel at best. Just because there is an elevator that does not justify the 4* rating. Please do something to improve your amenities, breakfast and service.

Excellent 👌 Hotel is quite new, the rooms are in great condition. The whole hotel was very clean. The breakfast was great. But, beyond everything, the staff was great. The great people working in this hotel helped us for everything with pleasure. I especially want to thank that people for making us everything easier and comfortable.