Reikart House, Buffalo, a Tribute Portfolio Hotel

This is a unique hotel (part of the Marriott group - Tribute Portolio) which is a terrific property. Located next to easy access to get anywhere, and with a restaurant, Jazzboline, connect to the property. The rooms were a nice size, and very attractive. And the restaurant had a great menu and service. Highly recommended.

I stayed at Reikart House a few times when it first opened. Back then, it was considerably nicer than "upscale" and more like a "luxury" hotel. In 2018 and 2019, it was a genuine 4.5-star hotel. In the context of AAA/CAA, think on the high end of AAA four-diamond. For the Buffalo area, it was one of the finest hotels. Until the pandemic, this high standard was maintained extremely well. Over the years a few things have changed. And not for the better. The elegant lobby bar and restaurant disappeared as the wonderful adjoining restaurant was built and open. Now, only breakfast is served in the lobby. Then a Hyatt Place owned by the same owner was built behind the hotel. During the pandemic, the standard at Reikart House dropped big time and I stopped staying. I returned recently for the first time in four years. Reikart House has improved noticeably since my last stay in 2021, when it was downright awful. While it is a genuinely nice hotel, the overall operating standard, service, etc. is somewhere between 3.5 and 4 stars. I note the CAA/AAA rating is now three diamonds. So while it is still probably the finest hotel in the Amherst-Buffalo area, it is a shadow of its former self. Things that are missing, not provided or poorly executed: 1) No pre-arrival email. 2) No doorman or bellman. Previously, Reikart House has a doorman/bellman. The front desk did not offer any assistance with luggage at check-in. 3) No welcome letter at check-in explaining anything about the hotel, amenities, services, F&B options, etc. 4) Butler service is no longer provided. It used to be provided. 5) They provide a robe but no slippers. 6) Similarly, the toiletries and in-room amenities are below what you expect. The wall-mounted dispensers containing shampoo, conditioner and body wash are branded Apotheke -- a brand that I've received at Intercontinental and Park Hyatt. That's a nice brand, assuming the product inside the dispenser is, in fact, Apotheke. But like the missing slippers, other toiletries that I would expect at a 4-star or 5-star hotel are not provided. While I did have one small bar of soap and one mini-bottle of lotion, no mouthwash was provided, no dental kit was provided, etc. In short, many of the extras you would expect were missing. Also, the one small bar of soap and one mini-bar of lotion would NOT be enough for two people. Besides the toiletries, there was a stocked mini-bar but it had Kendall-Jackson chardonnay and other grocery store-caliber wines. There are several excellent wine regions nearby. Why does the hotel not have New York wine in the mini-bar? Also, no bottle of water is provided. 7) No turndown service is offered. Again, you expect turndown at an upscale-to-luxury boutique hotel, especially in a suite. 8) The walk-in shower and tiles needed new grouting. 9) No desk. I was twice told by the GM in 2019 and 2020 (just before the pandemic) that the impractical high-top writing table was going to be replaced with an actual d

When we arrived at the hotel, we were greeted by Holly at the Front Desk. She welcomed us like we were family. It had been a long travel day with flight delays so we did not arrive until after 11:00pm. We checked in to our room which was gorgeous, with a fireplace and a bathroom that I would like to replicate in my home. We enjoyed room service for breakfast the next morning and it was perfect. When we checked out, the Front Desk personnel told us the history of the property, who it was named after, and explained the decor and special touches in the Lobby area. There is a wall of keys behind the front desk that look like they were authentic from years past. Took pictures in the Lobby by the fireplace and the unique seating area that I had seen in pictures on the website. Everything about this place was perfect. If you're going to Buffalo, make this your place to stay.

First time stay - wonderful hotel convenient to 290 and 90 and minutes from downtown - beautiful furnishings, comfortable bedding, large room, luxurious tiled bathroom with glassed in tile shower - faux fireplace in the room - great A/C - quiet - welcoming friendly front desk agent - offered a home made cookie at check in - free outdoor parking lot close to entrance - connected to very good restaurant

This was one of my best stays at a Marriott property in a long time! Several of us came here for business in the area and we made reservations here based on a co-worker’s suggestion. Upon pulling up outside it doesn’t look like much, but once we entered the first thing we noticed was the amazing décor. The customer service from all the staff working the desk and lobby café was also excellent! Checking in was smooth and perfect, she hit all the topics and was very happy, professional, and engaging. She told us lots about the property and gave us an excellent lunch recommendation too! Once we got into the room, it was perfectly decorated just like the common areas we saw upon entering. The tile inset on the bathroom floor and shower floor looked amazing! The bedding was great, flat, and comfy too. Ergonomics of the room were also designed for ease and comfort! They also have a Cadillac Escalade that they use to provide free rides to guests... Anywhere in the area within 5 miles, typically running until midnight! We were fortunate to grab a couple of rides with Marty, who was very engaging and helpful! He took us to a work reception nearby and told us to call him when we were ready to be picked up, which we did and he promptly came back to get us! Shower pressure and quickness of the hot water was perfect! TV also worked perfectly! We enjoyed our visit so much that we’d return to the area just to stay at this hotel again! Highly recommend staying here when in the area! I average staying in 1.5 Marriott properties weekly and based on the poor and inconsistent service at many of them, I wish the management here would train the others on how to keep a property beautifully clean (this place has been here 7 years and it looks brand new still!) and how to provide great service!