Country Inn & Suites by Radisson, Ames, IA

My wife tried to stay at this hotel on Friday, July 25, 2025. When she arrived around 8:00 PM, the air conditioning in her first room was not functioning properly. The temperature and humidity were incredibly high. It was uncomfortable and unacceptable. When she was given another room, the second room was dirty and disgusting. The sheets were not clean, with hair and makeup on them. There was trash on the floor of the bathroom and the fixtures were peeling and corroded. She asked for a refund, and the manager on duty that night told her they would approve it. Flash to today and the Country Inn & Suites refused to honor the refund. They're claiming that my wife somehow checked in at 6:56 PM. This is not true. Management even doubled down after she went into the hotel and showed them photos taken elsewhere around that time with metadata to prove it. They insist she was there for an hour and their system can't be wrong. So, they seemingly lied to my wife's face on Friday and again today. I called the hotel and the person at the desk claimed the manager was in a meeting despite supposedly speaking to my booking agency just minutes before. After repeatedly requesting to speak to the manager, I was hung up on twice. All we want is a refund for the two nights we booked, but apparently this hotel's staff and/or management see fit to lie and cheat to keep $334.66. Avoid at all costs.

DIRTY! Desk chair is peeling plastic gunk all over the floor. This problem has been commented on by other guests for a year, clearly the manager has done nothing about it. There is dirt on every surface and crevice. Bad odor everywhere. Asked to have plastic gunk from the chair vacuumed off the floor…..nothing was done. The entire place is disgusting…….I cannot recommend this place to anybody at anytime, for any reason.

The desk chair in my room was in very poor looking condition. The room needs more plugins for phones, iPads etc. The only way I could tell what time it was is with my phone but their is no place to plug it in by the bed and their is no clock or alarm in the room..

The fire alarm at 3am was not what we needed after driving 6.5 hours and my boys had to play at 9 am breakfast at most places is 6 am we were not able to get the free breakfast since we had to leave early wash day for bball games and coffee want even made I wasn’t happy

Enjoyed our stay. The staff were nice and the grounds were nice.

Clean rooms and quiet atmosphere. Beds were great!