The Ritz-Carlton, Amelia Island

Our stay at The Ritz-Carlton, Amelia Island for our anniversary was absolutely perfect. The staff went above and beyond at every turn, and their incredible customer service truly stood out. When I lost my diamond bracelet, the entire staff and security team immediately sprang into action and found it, turning what could have been a stressful situation into a moment of relief and gratitude. They truly cared and helped us kindly. The dining experiences were phenomenal. Our New Year’s Eve dinner at Salt was exquisite—every dish was a masterpiece. We also loved the sushi in the lobby so much that we had it multiple times during our stay. The live music throughout the hotel added a special touch, creating a really nice vibe. The thoughtful details made the trip unforgettable. We were welcomed with a fruit plate and champagne in our room, and the staff consistently acknowledged our anniversary in such a kind and genuine way. From the luxurious accommodations to the exceptional service, everything about this resort exceeded our expectations. The Ritz-Carlton, Amelia Island, made our celebration unforgettable, and we can’t wait to return. Five stars all the way!

New Year's Eve Dinner at the newly refreshed Salt was fabulous! Chef Okan's special five course dinner was a truly wonderful way to begin the New Year. The staff was attentive and friendly and the electric guitar added the to the holiday atmosphere. The new decor and colors are nicely muted-the new chairs are very comfortable. However, the room seemed noisier than before and we missed the white table clothes that gave that Michelin Star look to the dining room.

Outstanding service and dining. Wonderful beach and pool amenities. Comfortable luxury.

I recently stayed at what I thought would be a luxurious, high-end hotel, but my experience was marred by their incredibly frustrating and unreasonable credit card authorization process. I checked in December 4th and was charged a $300 incidentals fee, which is high for one night but pretty standard. I was shocked to find three weeks after checking out, they still haven't lifted the charge. During this time, I had no access to my funds, and despite multiple calls and emails to the hotel’s management team, I received no clear answers as to why it was taking so long. Every time I called, I was told there was nothing I could do and I would have to speak to the off-site accounting department which was not helpful at all. I spoke with a Janelle who lied numerous times on December 13th and said the funds would be released by Monday the 16th, it never happened. I called again Friday December 20th and spoke with Chris the off-site supervisor who then had to call the Amelia Island Ritz (after I was told only the off-site accounting department could help). He said he spoke with a Jenniffer Mezzella and she released all the funds. It is now Tuesday, December 24th and nothing has been released. This is not what I expect from a “classy” hotel that prides itself on offering excellent service. The lack of communication and transparency about this process is completely unacceptable. It was a huge inconvenience and really soured what should have been a relaxing stay. I would think twice about staying here again. For a hotel of this caliber, such poor handling of credit card authorizations is just not acceptable. I stayed at the Hard Rock in Tampa the 14th-16th and they released funds almost immediately. I also just came back from a Royal Carribean Cruise the 20th and all but minor charges have been released and its only been a few days.

This is the worst Ritz Carlton I have ever been to. It just seemed like a run of the mill Marriot.

My now-fiancé and I stayed at the Ritz-Carlton Amelia Island over Thanksgiving weekend, and it was truly an unforgettable experience. Not only did we get engaged during our stay, but we also had the pleasure of celebrating our engagement at the Ritz. The staff went above and beyond to make the occasion extra special, thoughtfully decorating our hotel room and adding personal touches that made the evening so memorable. Their attention to detail and genuine care made us feel so welcomed and celebrated. We couldn’t have asked for a more perfect setting or more accommodating service to mark such a significant moment in our lives. I am so grateful for all the effort they put into making our stay so incredible, and I can’t wait to return for future visits. Thank you, Ritz-Carlton Amelia Island, for creating such a magical experience!