Le Cap d'Opale

Good size of room for family. swimming pool for children. Everyday event in their main hall for big and small

We booked two nights via email (direct) and paid a 30% deposit as requested. Our plans changed and we requested the two nights be split (Tuesday and Saturday) which was accepted. We checked in on the Tuesday and paid the remaining balance for that stay. Our room had a strong offensive smell similar to fish but we were only stopping for one night so just put up with it. When returning on the Saturday we (family of 5) had just drove from Switzerland to Le Cap d'Opale - 9 hour road trip and when we arrived at 18.30 were told our room was not ready. This was frustrating as check-in was a few hours before and the room should have been ready, when I challenged this the reception staff sighed. They then told me (using a translation app, as nobody speaks English) that we do not have a reservation as we had not paid - we had paid the requested 30% deposit. I asked to pay for accommodation and was told they don't have any. This left us with no accommodation at 19.30 and 3 hungry and tired children. There was zero apology, compassion, or assistance to find alternative accommodation - they couldn't have cared less! We ended up having to pay for a ferry crossing that evening and didn't get home until 3am after driving from Switzerland - less than ideal. I followed up with an email of complaint before posting this review, I always believe in giving a company the opportunity to rectify their errors, and the same lack of ownership and compassion was evident - blaming me, saying that I had not paid, despite all the evidence that I paid the 30% requested deposit. And as such leaving me with no choice but to share this experience publicly so that others do not experience the same as we did. Avoid this rundown and extremely poorly run establishment at all costs - even more so if you are a family with young children.

Good