Captain Morgan's Retreat

We had a great stay. The staff was incredibly accommodating. Even waited for us the night we arrived to not close the kitchen and have dinner since during the week there are minimal dining options after 8pm. Overall, great experience. Food and Spa was great too.

Friendly staff.

It had been 6 years since I was last at Captain Morgan's resort. There have been some changes to the place. BIGGEST and BEST change is the new management of the restaurant/bar area. It is now run by Greg in the kitchen, Joel on the bar and Ethel who fills in everywhere! These people really make the place stand out. They were so helpful and accommodating and fun to be around. They all went out of their way to address any questions and cook some amazing food and make fun drinks. Ethel is a budding magician so be sure to ask her to do some tricks for you! We caught fish, lobster and conch that they cooked and prepared for us over the course of 2 days that was outstanding. Check in was very efficient and the staff at the front desk were very helpful and accommodating. They were very good about answering questions and explaining everything. Spa services are in a new location since I was last there. I miss it being right on the water, however storms had taken out the other location. The spa ladies were very nice and the rates were not out of hand. Due to Covid, the ****** has closed and not been reopened. That is no big deal. Some of the units have separated from the original resort and now call themselves Oceans 23. We stayed in the same building that I stayed in 6 years ago, this time on the top floor. Fabulous location for views and breezes. The furnishings were fine in the bedroom however the couch and chair in the living room really need to be updated as it was very difficult to sit on them comfortably. The hot water takes a few minutes to get up to speed due to it having to get up to the top floor. However once it is there it is spot on! The grocery store does not have a lot to offer, so I would get supplies from the other locations closer to town. You need a golf cart to get around and there is plenty of parking for it at the resort. I would get the golf cart prior to arriving and rent from one in town as they seem to have better rates. One BIG change is they have taken down the big palapa that had a dance/gathering and bar area and constructed a two story building which will be rooms to rent. This totally cut off the view from the pool of the water. There is a new bar constructed right on the beach area that is really perfect. Be careful though because it has a step down that can send you tripping. I would go back again and have no problem recommending this place.

Our air conditioner leaked for two days before we realized because it was going into my travel purse so we didn’t hear it. They fixed that. I also told them that our tv didn’t work because it needed an antenna cable. I was told that our room didn’t have one. Normally when we vacation we don’t watch tv but when it rained for two days we needed it. My husband lost a room key on the dock. I told the office right away. They said it was ok. One employee can ruin the whole trip. Fortunately for us it was the last morning. He charged me $25 for the room key and never compensated for the ruined bag and no tv. I asked for a manager and he said first he wasn’t there. Then by the time I got done talking and asked when the manager will be there. He told me they didn’t have one. I just paid it and learned to never go back

The pictures on ******* and their site are VERY outdated. The resort exterior is super run down and underwhelming. You drive up and the first thing you see is the "******" which is closed and dilapidated. We got there around 6:30 and the lobby was closed luckily a worker let us into our room. 1/2 the resort is going through renovation which was not mentioned so the main pool would not be a place you would want to hang out. The cabana we stayed in was nice- definitely dated but served the purpose. There was 4 of us and we were given 3 towels (we got more the next day) and there was nowhere to hang anything. We had bathroom towels all over the room. I am sure this place used to be amazing, but it has definitely lost a lot of its luster. We really didn't do anything there but sleep. There were two pools but we did not use either as they did not seem that clean. We got one cup of coffee for $5usd that was Kirkland brand but did not get any food so not sure quality there. We had stayed at the Belizan Shores last year and wished we would have moved but it was too much of a hassle. All of the staff that we talked to were great- friendly and attentive.

No acess to beach, wait staff were very friendly, however the delivery of food was extremely slow even when no one was there but you. We felt that the staff did their jobs very well.we stayed 10 days and enjoyed our stay and our villa looked just like the pictures.