Guest User
February 10, 2025
A Remarkable AGM Experience at Shangri-La Hambantota As part of the Sri Lanka Hospitality Graduates Association (SLHGA), we recently had the privilege of hosting our 2024 Annual General Meeting at Shangri-La Hambantota from October 24th to 26th. The experience was nothing short of exceptional. From the moment we arrived, the team at Shangri-La ensured that every detail was meticulously handled, setting the stage for an unforgettable event. Given that our attendees included some of the most seasoned professionals in the hospitality industry—CEOs, General Managers, Directors, and key decision-makers from leading hospitality brands—it was no small task to impress this discerning crowd. However, the team at Shangri-La exceeded expectations at every turn. Service Beyond Excellence The level of attentiveness and seamless coordination was truly remarkable. Whether it was the General Manager, the Operations Director, or the front-line staff, every individual displayed an exceptional commitment to guest satisfaction. Their ability to anticipate needs, maintain real-time communication through WhatsApp updates, and ensure a flawless guest experience was impressive. Managing an event of this scale—where we occupied nearly 60% of the hotel’s inventory with 180 rooms—was no small feat, yet they handled it with ease, professionalism, and genuine warmth. Culinary Perfection The culinary journey was another highlight of our stay. Every meal was a masterclass in flavors, presentation, and variety, far surpassing our expectations. The diversity and quality of the cuisine showcased the true artistry of the culinary team, making each dining experience a delight. A Paradise for Active Lifestyles Personally, as someone who prioritizes fitness and outdoor activities, I found Shangri-La Hambantota to be a haven for wellness enthusiasts. The expansive walking paths, the stunning golf course, and the variety of outdoor recreational spaces provided the perfect setting for a morning jog or an evening stroll. With three swimming pools, a dedicated water park, and a 24-hour gymnasium, the hotel offers a comprehensive wellness experience for those who love staying active even while on holiday. A Benchmark in Hospitality Reflecting on the event, I can confidently say this was one of the best AGMs we have had in recent years. The flawless execution, the unparalleled hospitality, and the seamless integration of technology, service, and guest experience make Shangri-La Hambantota a true benchmark in the industry. A heartfelt thank you to Refhan, Indika, Dammika and the entire Shangri-La team for their dedication and professionalism. You have set a new standard in hospitality, and we are grateful for the exceptional experience. For anyone seeking a venue that offers luxury, efficiency, and world-class service, Shangri-La Hambantota comes highly recommended. Whether for a corporate event, a leisure retreat, or an active getaway, this property truly delivers on every front