Shangrela Beach Resort by Ark

We visited to 15th Sep and we checked in on full board package. It's worth the price, First they gave us welcome drink it was tasty. And we had our lunch it was very delicious. And rooms are very comfy. And staff also friendly. I can say don't worry to book this hote 😉

The cafeteria has several hygiene issues, and the pool is small with unclean water. The beach area lacks activities and entertainment. Additionally, the same staff members are responsible for cleaning rooms, serving food, and working at the reception. Lunch wasn’t ready even by 1:30 PM, and the rooms weren’t prepared even after 1 hour as promised time.

I’m perplexed by the high ratings for Hotel Shangrela in Ambalangoda. Our stay was fraught with issues from start to finish. We arrived around lunchtime but had to wait an inordinate amount of time for a welcome drink. The lunch starter was a peculiar onion soup that no one wanted to drink. The meal portions were insufficient, so we had to order additional fried rice. The pool was in poor condition, with debris such as nuts, dry branches, and leaves floating in it. The water had a high acidity level, and cracked tiles led to our two kids injuring their fingers. It was clear the pool hadn’t been cleaned properly for a long time. In our room, we dealt with water leaks from the sink and commode, which also affected two other rooms and caused an unpleasant odor. Low pressure showers. & no dustbins in all 2 rooms. Dinner offered a menu almost identical to lunch, with only kottu being the new option. The meal was tolerable, but we didn’t receive the requested water after dinner. The restaurant and garden area felt overcrowded in the evening, and breakfast was the only highlight of our stay. While the room was spacious, it had limited amenities, and there were no creamers available for coffee. Additionally, stray cats roamed the restaurant area, causing further discomfort. The beach area was poorly situated next to a road and lacked any private access. Overall, the experience was disappointing and did not meet the expectations set by its reviews. The hotel staff should focus on improving their customer service and facility maintenance to enhance their guests' experience.

It was a great experience! We loved the crew. They were very nice and super friendly❤️ the food was delicious and the view was great! Definitely recommend this one! We liked it so much that we might come back in 2 weeks😅 thanks to everyone for the awesome days😊

Such an amazing, calm place to stay very near to Colombo. I enjoyed the best with my family. Wonderful team who took cared of us very well. Enjoyed every minute.. Special Thanks to Viraj and Team who coordinated my Mother Suprise Birthday Very Well.. Thank You Guys. ❤️❤️❤️

Stayed in the resort for 3 weeks. Beautiful experience, delicious foods with fancy presentations. Amazing people, helpful and friendly staff. Full of love and nice people. Good place to be and spend time. Close to the center and next to the beach. Also I believe it's a good base, since it's close to the touristic spots and equally away from Galle and Colombo, gives you enough time to go around.