Spark by Hilton Amarillo West Medical Center

new renovation, clean, comfortable, new, have breakfast

I could not have had a better experience. This hotel is near great restaurants and the room couldn't have been any more comfortable. I took advantage of the free breakfast and it was prefect and very good.

Would definitely stay here again, comfy beds and everyone was very helpful . Easy on/off access plenty of parking. Our room was very clean even greeted us on the tv screen when we entered our room. Reasonable prices. Highly recommended

So. Very. Many. Things. I only stay in Hilton-branded hotels. First and foremost, I can not believe Hilton has their name on this place. It wasn't very pleasant. We had two rooms. Let's start with the dirty rag still hanging on our shower curtain rod in one room, and the rag with a blood stain folded up in the "clean" linens in our other room. I'm still praying there was nothing communicable in that blood as my son wiped his hands on it before noticing the stain. When brought to the attention of the front desk staff, we were told, "It happens sometimes, the washers don't work so good." Way to make us feel great about staying in a "possibly" clean hotel! Then we can move on to "breakfast". It was almost non-existent. There was no syrup for the waffles, the eggs were ice cold, there was NO juice, and the fruit looked days old. When asked if new food was coming out, we were told, "No"—just no, full stop, no explanation, no apology. When we addressed the issue with the front desk manager, we were told they ran out because there were so many people there. Really? This was all three mornings, and we were down for breakfast by 8 am! I can't imagine what the 9 am people got. Next up is ALL of the parking spots are marked "no parking, fire lane". Not nearly enough spots for all of us. On our last night, I asked for a bar of soap to replace the one I used. I was given a "recycled" bar by the front desk and told it was fine, and they used them all the time. It was VERY used and out of the original packaging. She just handed me a bar of soap that looked like it came from her sink at home. Lastly, TWO mornings as we were leaving, there were spills outside the elevator on our floor. We reported them to the desk as well. One of them was still there when we got back. The staff are mostly really nice, just VERY apathetic about concerns brought to their attention and not very well versed on the quality one expects from the Hilton name brand. I'm praying it may just be this Spark and not all, but I am not very hopeful. I won't be able to compare it, though, because I will NEVER stay at another SPARK, ever. I have learned my lesson. I get the concept of SPARK being geared toward the budget-minded, but come on. VERY DISAPPOINTING.

Everything was clean.