Microtel Inn & Suites by Wyndham Amarillo West

Got to our room at midnight to discover the toilet was stopped up when arrived. I called down to the front desk and was told to come get a plunger to fix it myself.

First point, it is very hard to find. We lucked out—needs better signage. Parking was tight with small spots. Motel is almost new, it’s bright and clean. Shower was very week for a weekday night…..poor design? Not much hot water, too. Yikes! The TV had some new complicated system…..always great to see some new system/remote you have never seen before when all you want to do is hear the news or weather in your room. Wife gave up. Is should be simple……… Morning breakfast was really disappointing. Out of coffee, toaster broke and poorly trained breakfast staff not even trying keep it running smooth. The sausage was not warm plus there was no microwave in the breakfast area. Nice, new place, needs better trained staff and better attitudes.

Unfortunately we had to cancel our stay here so I can really only share my review in terms of one very specific and important detail: this property had zero cribs/pack & plays. Upon our in advance booking we made the request for either a crib or pack & play. On our drive to Amarillo I called the hotel front desk to request the crib or pack & play already be in our room if possible since we were arriving late and had a tired toddler. I was told that they simply don’t have any on the property….not that they were all in use by other customers, but they just plain don’t have them. Thankfully they honored our request for a full refund and we were able to find another last minute hotel in Amarillo that did have cribs.

New property, was just what I needed! Check in and check out were easy. Decent breakfast. Staff were welcoming and helpful! Traveling solo, I was impressed with the well-lit the parking area. Will definitely stay there again, and have referred family members.

This hotel is new and clean. The staff are friendly and helpful. You get a great value for your money. It is right off hwy 40. You can get a good nights rest without hearing any noise from the highway. I will definitely book here again if I’m in this side of town!

Exceptional breakfast! Spotless room! Quiet night’s sleep, Great place to spend the night directly off the 40. The staff was friendly and helpful get us into a room in the middle of the night and even offered late check-out so we could get some sleep!