Best Western Plus Altoona Inn

If you were to look up on Google and see the reviews for this hotel, you will see that it has mixed reviews. As a traveler all over the country I will tell you this about the staff. There are some staff member members who seem nice. But there is one gentleman who works behind the desk who is a liar. This man refuses to give a name. But once you meet him, I’m sure you will figure out who I speak. He is rude, nasty, treats American people as though we are beneath to shoot. I stayed at this hotel a while back and dealt with the uncleanliness because it’s the way they are. he likes to pretend he’s the manager or the owner. And I have documented proof. So if you Joe to contact best Western customer service, they will reach out to the hotel to find out what is going on. And that man will pretend he is the owner or manager. He has aspirations to be a manager, but his attitude is below my shoe the owners and management of hotel do not reach back with customers. They will only defend themselves and their kind. they don’t care about you. They don’t care whether the food you’re eating has been touched by bare hands, they don’t care if their laundry is washed and only water, they don’t even care if their bathrooms work properly. I will apologize for one thing. I apologize to those employees don’t wish to lose their jobs because the owner or this particular person who likes to attend that he is, it’s not your fault. Sometimes we need to work with creatures well beneath our shoes. I would not recommend this hotel to my worst enemy. As for Best Western in an up itself, they side with these hotels owners over their customers. So imagine you’re a diamond member for the last nine years and corporate will only put an inquiry in. Think about that. Only an inquiry. They do not keep the rooms heated or air condition on the hottest or coldest of days. their food is not fresh. And this hotel is not clean like it is supposed to be. It’s a shame that Best Western corporate doesn’t have a better quality control to see what gets done to their hotels now. It’s a shame they let people like this run into the ground and become worse. So enjoy your stay and write a happy comment if you want. But if you want an honest opinion from someone travel all over the country, many different hotels weekly, who deals with staff members weekly. Don’t go here.

For a Best Western Plus, this location came in below our standards. The building itself was outdated and the room smelled quite musty. Although I believe the smell actually came from the air conditioning unit. In a nutshell, our stay here was not that great.

The reception area very nice and clean. The staff was very helpful upon check in. They were knowledgeable of the area and friendly. The room was clean and didn't have any unpleasant smells. Five stars in my opinion. I would definitely stay here again.

Rated 3 due to being overcrowded (Adventureland guests-park located across the street from BW+) during our “summer” family stay, and a few room malfunctions (informed Tiffany the manager when we checked out). Rooms clean, comfy beds, motion lites under beds a plus, neat night light mirror in bathroom. Rooms were unfortunately humid and warm; turned a/c to 68 for comfort. Tiffany (mgr) and Karla (assistant) were one of the best parts of our stay…way to go gals! Breakfast-what breakfast? Gone before we got to the eating area; staff did their best to keep up with supply and demand. Disappointed the cappuccino maker was broken-went to Starbucks instead daily. Pool was too hot and humid, we didn’t use it; several wild young pool guests that we weren’t happy about. Snack/beverage area a tad pricey (need a sign with prices for customers to “see”); bought what we needed elsewhere. Tap water tastes terrible, bought our own bottled water as not provided in your room by BW+. Tiffany recommended a lot of restaurants nearby; Brick & Ivy next door was good and affordable; and she mentioned many places to go/things to do. Thanks again for everything Tiffany! If we visit Altoona BW+ again, it’ll be early spring or late fall as too crazy here during the summer months.

The lighting. Walking between the beds automatically turned on a floor light between them, for visibility. Turned off after you got in bed. Headboards had a soft panoramic light that eliminated the need to use the harsh regular lights, providing a nice ambiance. Bathroom mirror had a night light built in that when touched lit up the whole mirror if you needed. Oh yeah, beds were comfortable, shower clean and good water pressure. Pleasant stay!

Me and my girlfriend had a very good and pleasant stay here, we stayed for 3 nights here for our vacation, the room was very clean and tidy, the staff was friendly and helpful when we needed assistance. The breakfast served here is one of the best we've had provided from a hotel and this hotel is right across the street from Adventure Land, within walking distance if you're planning to go to the park. Overall, we were very happy with our stay here and will stay here again should we come back.

Decent hotel with standard breakfast. Neat pancake machine. Hard to understand staff. Bugs in our room, and automatic lights under bed were really annoying for most of our party.

Excellent property right across road from Adventureland. Highly recommend. Great staff, new decor/furnishings.

room was booked for 77 per night. was unilaterally changed by hotel to 111.00 per night. front desk would not correct it upon request. called back three times. no reply. deplorable service standard