Duja Didim - Ultra All Inclusive

Generally speaking we had a great holiday at Duja Didim and I would probably go again as a family, however there is a lot of room for improvement to make this hotel substantially better and our stay was not without problems. The biggest problem we encountered was with the first room we where allocated, as I went with my Mum and 4 year old we had booked a 2 bed family village room, I knew from reviews that these were a little compact but ideal for us. The original room however had a bad layout, no real balcony or terrace (as advertised) and was over ridden with moths, not just a few of them either, there was probably 30-40 in the beds, curtains etc and they where getting into our clothes. We alerted reception to this issue and they first sent someone to spay pesticide, she said it was expensive and just put a little in the toilet of all places, then said when the room was clean she would get the cleaner to spray again. We happened to be in when the cleaner came and she had no idea about the spray and said she would arrange a room change, this never happened so I had to use the TUI app to get them to speak to reception, once TUI where involved we got a room change very quickly to a room which was moth free and had a better layout with the twin beds in the doored bedroom, which meant a bedside table, lamp and a small shelved cupboard and room for the suitcase, with the double in the room with balcony door, wardrobe and mini fridge again with a bedside table a lamp and room for cases, this was far better and what I was expecting when I booked. The first room, although the same size was much less practical, ( no bedside table, lamp in the twin and no shelves in the double) although the moth problem was the biggest concern. Once settled in the second room (block c) we really started to enjoy ourselves, the pools, aqua park and beach are clean and amazing for little ones and us adults alike, we never used the main pool as it was very busy and a bit loud for my 4 year old, but I imagine would be great for older kids from what we saw. On the whole the food was good, and to say abundant is an understatement, it is available for most of the day and again from midnight to 2am, the main restaurant can get busy and the selection is a bit repetitive, getting a table to seat more than 2 can be a challenge and the staff have an uphill struggle to get them cleaned in between guests, also we noticed on a few occasions that some guests where preferenced over us when asking for a table to be relaid, I’m not exactly sure why, but it definitely felt that way. Breakfast was good, the only downside was not great coffee from the machines, I would expect bean to cup machines and not nescafe instant at a 5* hotel, and you had to wait until 10am for the Starbucks to open if you wanted a nice coffee with breakfast. The snack bars open in the day from around 12-4 are really handy, the pizza and burgers in the shanti bar where a firm fave of my little one and the kebab