Guest User
March 7, 2024
We stayed at the Holiday Inn Express in Alpine for four nights while exploring Big Bend and surrounding areas. Very few hotels are absolutely perfect, but we liked this one. Expectations were exceeded in some ways, and there are a few things that need improvement. * Room had everything we needed - it was well-lit, had all the right amenities, towels, toilet paper and tissue, and a placard that offered any things we might have forgotten to bring. Small fridge and microwave, k-cup coffee maker with supplies. Luggage holder, safe, even an iron and ironing board available in a roomy closet. * King bed and pillows very comfortable for us. * Room service was very good - fresh towels and bed made every day, room fairly clean, though the walls could use a good cleaning. * Shower head really needs replaced, or at least cleaned. Some of the holes were clogged and the spray was going all over the place. It couldn't be adjusted. And though we had the shower curtain completely closed, water ended up pooled on the floor. * Nice-looking pool and fitness room, though not open at posted hours sometimes. * Very nice, big dining room that guests have access to at all hours. * Breakfast was much better than at other hotels - hot, fresh, tasty, plenty of variety and with some healthy options. Great coffee and juices. Pancakes out of the machine were delicious. * There was a reception in the dining room on weekdays, with snacks and sometimes wine for the guests. * At check-in for us and others we noticed, there was a several minute wait for staff to appear. Check-out was very easy and efficient. * Key cards were unreliable. Sometimes it took several tries to get them to work, though eventually they would. * Room wasn't sound-proof at all. The guest in room above us walked like a herd of elephants across the floor, also you could hear the doors in hallway slamming when they were closed. We didn't report the few minor negative issues we had, simply because we felt the positive things far outweighed the negative for this hotel. Wouldn't hesitate to recommend it or stay here again!