Extended Stay America Suites - Atlanta - Alpharetta - Northpoint - West

Not What it’s cracked up to be Cleaning and sanitation not good. Had to switch room due to odor, cockroaches, dirty carpet and paper thin walls hearing everything all night and day. Other room smelled of smoke even though it was a non-smoking room.

Decent place for the price.

Very dissatisfied When i walked into the room it smelled so bad I almost got sick. I was so tired I just laid on the bed and slept. In the middle of the night I needed to use the bathroom and when I got in there the toilet had stuff in it and was clogged. 5 in the morning I went to the front desk it took 15 minutes for the person to come out I’m sorry I woke him up. I was supposed to stay 2 nights but I left after that. It was non refundable. But I did not care. my health is more important. I will not ever stay at a extended stay again.

Disappointing and unacceptable Our Saturday was interrupted by someone that came to clean the AC unit by removing it and spray washing it. When they left they did not even re-position the furniture and my teenage son was left moving the couch and table and lamp back in place which is unacceptable. Then the toilet backed up and we wondered when we got there why there was water on the floor In front of the sink and around the toilet, but I assumed maybe my six year old got water on the floor when she washed her hands. Well when we woke up Sunday morning the toilet was completely to the rim including feces. That makes me question the water that we initially saw on the floor around the toilet. Then Disappthere was very coarse long strands of black hair around the shower and shower curtain upon our arrival. I have the longest hair in the family and it is very fine and also colored. Then the hot water was very tricky to come on and you had to keep playing around with it to keep the hot water coming through the shower. There was no sheer curtain behind the blackout curtain so we could never open our windows because we were on the ground floor and anyone walking by would be able to see us, that would not have been so bad if there were adequate lighting inside the rooms. The mattress on the pull out sofa should be thrown away. The odor as you enter the hall leading to the rooms is just a stench of uncleanliness in my opinion. It overpowers the experience for sure in a negative way. One roach spotted

Not the best place to stay The staff was but not available at night and did not inform us of needing to ask for additional sheets and things when we checked in. The outlets didn't work in our room. There was a dead roach in one of our pillow cases. And the room was not advertised to be as small as it was. When we opened the sofa bed, we had to literally climb over our top get to the other side of the room. The bathroom was EPICALLY small and the curtain wasn't long enough to avoid a small pool of water to build up on the floor.