Sonesta ES Suites Atlanta Alpharetta Avalon

We stayed in this property from 05/27 to 06/02(6 nights) .This has to be the worst hotel I have ever stayed. This is primarily due to the unprofessional and extremely rude behavior of the front desk staff. Daniel was the only one from the hotel staff who was helpful , otherwise every other staff was extremely rude. They advertise breakfast as full buffet but it was far from it. I would recommend everyone to stay away from this property and consider nearby extended stay hotels Hampton Inn or Fairfield Inn.

This is a nice hotel for the price and amenities. It is a good place to stay when you have to be somewhere longer than a few days. The hotel was clean and the staff was very friendly. We were there on high school and college graduation weekend so there were a lot of people in the hotel but the staff handled it well. Only issue was that there seemed to be some people who actually lived in the hotel. Couples who had more than 3 kids In a single hotel room. That is just an impression and I would not let that stop me from staying there in the future. This got a bit interesting at times but all in all, it was a very good stay. Couple of items to note: Since it is an extended stay hotel, they only clean the rooms once a week. However, they made it clear they could get us anything we needed like extra/clean towels or an off cycle cleaning with just a call to the front desk. Breakfast each morning was fresh and very good. The coffe and teas were excellent and perfect for the start of each day. On a day when they only had red apples which we are allergic to, the staff happily provided bananas for me and my husband.l for our breakfast. My only suggestion for the hotel is that they clean the bathrooms a bit better. It is the only reason I rated them a 4 instead of a 5. .Other than that, our stay was an excellent experience.

The property was clean. And most of the staff was helpful and nice. They don’t have ice on property and our refrigerator didn’t have an ice maker and it wouldn’t keep drinks cold. The breakfast bar was okay but once the food was gone they didn’t put anymore out. In the middle of the night someone with a motorcycle was right outside our window revving his engine. We didn’t complain about so I don’t fault the hotel for that. We asked the night person for a late check out and she approved. Then at 11 am someone was knocking on our door to get out. The room being clean and safe are my primary concerns and this hotel passed that. But it definitely could use improvement in other areas.

We stayed for 6 days. They only have cleaning services on Monday and Thursday. We stayed Wednesday through Monday. We had to handle our own trash. Take towels to the desk to exchange and twice they didn’t have any. It’s an outdated space but homey. Just could use a little better upkeep. The welcome letter for the stay states something about safety and changes due to COVID but no masks are worn and there is no social distancing. The walls are thin and our neighbors were loud. All in all it wasn’t awful but unless the cleaning standards change I likely won’t stay again.