The Hotel at Avalon, Autograph Collection

Location: The hotel is praised for its excellent location, situated in a safe, high-end commercial area with convenient access to shops and restaurants, making it ideal for guests looking to explore the surroundings.(based on 3 reviews)

We have stayed at the Avalon hotel many times. The common areas are still beautiful and clean and well kept. I think the rooms are starting to suffer a little. Not as clean and as new looking as normal.

We are frequent guests at the hotel and something has changed. I have never visited this establishment and it wasn’t clean and inviting. We were given a room on the 11th floor that had the appearance of a low budget hotel. The room was NOT clean thoroughly. There was long hair in the shower and on the toilet. The rug had dirty spots on it. The beds had ripped covering on the box spring. I’m not sure what was going on with the air conditioner, but it finally cooled off. The elevator was malfunctioning, but Lexes finally fixed that. There were no trash bags in the trash bins. We call down stairs for some, and it took hours to receive them. The only reason I didn’t request to be moved to another room, is because there was a conference being held at the hotel on Monday, and I didn’t think rooms would be available. I have been to this hotel many times when it was busy and the outcome was much better, so I’m not sure busyness was an issue. I did share my concerns with Lexes, as we were checking out. An apology or how could we accommodate you would have been nice to hear, but I don’t recall hear such. I’m not difficult to please, nor am I looking to get something for nothing. My perspective is, you are expecting me to buy in to what you are selling, I do that based on your sells pitch. But when I arrive it’s different than what you market to me. Well, we need to have a discussion regarding such, because I’m not paying for accommodations and amenities that aren’t available. So telling your guests you understand and sorry that the experience wasn’t great is exhausting. How about resolving the issue(s) and you guests will know that you heard their voice and you care about their stay, not just the money.