Guest User
September 20, 2024
Our stay at the White Swan, Alnwick, turned out to be a very expensive disappointment. The 'Standard' room was small with very tired decor and came with a second single bed that was neither required nor requested, which further restricted the already limited space. The shower failed to drain properly, resulting in the water overflowing onto the floor, which had to be soaked up using spare towels. The fault was reported several times but never resolved during our stay. On the final night, we were moved to a 'Superior' room due to the toilet in the original room failing to drain. Unfortunately, the new room had the same issue with the shower failing to drain properly. This hotel is in need of a serious overhaul of its plumbing. For the price paid, you would have expected a 'Superior' room with fully functioning facilities. Overall, it was a very disappointing and expensive experience.