Bailiffgate Hotel

First time at Bailifgate Hotel - what a beautiful conversion/transformation into a high end quality hotel retaining lots of the character and adding great modern accommodation and outdoor spaces to relax. Service throughout was friendly and professional and quality and choice of food and drink was great. Excellent dinner well presented with local ingredients and very tasty - options to suit all palates. Restaurant overlooking the castle with the setting sun a very memorable occasion. When booking check carefully as online system defaults to single occupancy rather than couple so price is inaccurate.

Beautiful rooms with all facilities Staff where outstanding catering for your every need Amy in the bar is incredible Can’t wait to be back next year for the horse trials

This is a beautifully presented new hotel. The room was stylish and very comfortable. We were in a two bed apartment and it was ideal for us. The room was well equipped and we wanted for nothing. Reception and bar staff were great. Two things marred our stay. Firstly the service in the restaurant was abysmal. Starter came out quite quickly but we then had to wait 45 mins for our main course. It was dried out and barely hot. It had obviously been left on the pass for some time. Another couple who sat down after us had finished dessert before we got our main. The other gripe was our bedroom. It was in a basement area with no window but a light well. The blind only came down 3/4 of the way down the window which meant we were woken up early in the morning by the daylight streaming in. Oh, and the bathroom flooded when anyone showered. Nonetheless, we enjoyed our stay, but it had flaws

We thoroughly enjoyed our stay at the Bailiffgate hotel. Receptionist at check-in was friendly and efficient. Although no problem for us, the car park has quite a few steps but we believe the concierge will park your car. Sam brought our luggage to room 211 and kindly explained the amenities in the room. The room was clean, comfortable and spacious with luxury bedding. Likewise the bathroom, containing Jo Loves toiletries, 2 sinks, plush towels, bathrobes and slippers. The view of the Alnwick castle from our room was wonderful. We were extremely happy with everything in the room apart from storage space which was inadequate for a 5 night stay, fine if you’re staying for 1 or 2 nights. I suggested to reception that for longer stay guests a portable hanging rail would be appreciated. She thanked me for my suggestion and said it would be passed on. The attention to detail of the interior design of the hotel is exceptional with beautiful paintings, chest of drawers, comfortable lounge chairs and stunning lighting. There is also nice courtyard to sit and relax with a glass of wine Apart from one morning at breakfast, service was efficient and attentive. Food at breakfast and dinner in the Motte & Bailey restaurant was delicious and beautifully presented. I particularly enjoyed the lamb. Location of the hotel in the Georgian quarter is close to the centre of Alnwick and perfect for touring the many attractions of Northumberland we visited each day

Had lunch at the Bailiffgate hotel recently. My mother lives in Alnwick, but has mobility issues so only gets out for lunch or dinner when one of the family visits. As a long term resident of Alnwick (& former pupil of the school which comprises part of the hotel) Mum was keen to see the newly opened Bailifgate and try the food. The staff were very helpful getting her & her walker down the stairs and the young lady who initially served us was lovely. The food was very tasty, nicely presented. We both opted for the Twice baked goat’s cheese soufflé. The prices were reasonable considering that the hotel is aiming at the 5* market. My rating of 3 & not 5 stars is because of a largish piece of egg shell (fingertip sized) in the souffle! Not what I expect from food at these prices & from a hotel, aiming as I said, for the 5* market. We mentioned it to the waitress who removed the dishes who said 'oh dear, I'll tell the chef'. Rather a lack lustre responce. The bill included a service charge which seemed a bit rich as everything had not been 'ok'. If we go back, I hope not to be disappointed.