Premier Inn Alnwick

Super staff, warm welcome and a fine location for accessing the delights of Northumberland. A four night stay in the first week of October was very comfortable in an ideal room that was clean, quiet and with all the facilities in good order. Breakfast was well presented with a good choice available across continental and hot breakfast choices. A particular thank you to Lucy for making each morning such a pleasant start to the day with attention to detail and good humour. Thank you too to the chefs who each morning were both visible preparing a fresh breakfast selection and engaging too with customers and their choices. Dining options in the evening were greatly appreciated. They were perfect for our needs, though just for a couple of nights of our four night stay, it fitted well following up on particularly exhausting days of sightseeing. Specific requests around day to day house keeping were attended to very promptly and underlined a really happy vibe to show the best of Premier Inn. We are already planning for a visit next year to the area and have found the ideal base for our needs for a clean, well appointed hotel with staff adding the essential & engaging ingredient for a relaxing stay. Well done.

First off...It wasn't bad. By any means. It was...fine? And I hate to write a vaguely negative review as I've worked in the service/hospitality industry and I know it's often a thankless job for low pay... but still, some basic things were really neglected. I think main issue was basic staff training seemed to be lacking as well as...basic...just basic stuff really. Not enough to complain and cause an issue but just smacked of a lack of attention to detail. I've done housekeeping and waitressing so I know hotels are normally understaffed and you never have enough time to do it all but still...There are some basics that should be done. The room was pretty standard and did the job but also lacking in some areas. - The sheets did not fit either bed, ending about 3 inches before the end of the mattress. Not the end of the world but for the price paid, you'd think the linen would fit! - Floor 100% not hoovered, found several bobby pins and plastic tags in plain view when we came in. - Bath full of hair so had to rinse it before use. Bit gross. As mentioned, both myself and the other person with me have been waitresses (as most of us have I imagine) and we found the night we had dinner to be hilarious, as well as watching the same at breakfast. I'd say staff training is needed, or...something. We were greeted by an older, dark haired waitress at the podium who seemed rather more interesting in talking to other staff than any guests in the dining room. We were seated and left for a good fifteen minutes, during which time we had great fun watching a younger blonde waitress and a younger waiter work the room...The young man was an expert at looking busy but doing nothing and seemed to be magnetically drawn to the bar (to hide I assume as it was hardly to do drinks) or else scanning the ceiling (to avoid seeing plates on tables). The blonde waitress seemed to be doing most of the work, which maybe explains why she was rather blunt with customers. We had to laugh, it was just so awful. There was no customer service voice or tone at all...It was full on "Are you done?" snapped at customers or when clearing plates, "Pudding?" We could hardly wait for her to come back to our table to see what would be barked at us next. So while it was very grim and not suitable, we did at least enjoy the comedy of it all! The food was...okay? Nothing to write home about and pretty over priced for what it was really. I'd recommend not eating here unless you have to. You can get a lovely meal in town for less and with more charm...or basic manners. Still, maybe worth a go for the sheer hilarity of the service! Breakfast was pretty standard for a hotel; what was meant to be hot wasn't even after being under a light for hours but you expect that and we're not fussy so no complaints really there. Just standard. We were not disappointed on more comedy from the staff though. We, and everyone else it seemed, were 'greeted' by the older, dark haired waitress from dinne

Hotel located in quiet location with free parking excellent service. Restaurant on site providing good quality food at reasonable prices. Rooms clean tidy and welcoming. Friendly and efficient staff who want to help if problems occur couldn't speak more highly of them. Hotel manager stood out especially Ideal location for Alnwick castle short car journey. Intend to return

My husband and I had stayed at Premier Inn Alnwick last year, and as we were coming back for an event we decided to book again. Premier Plus rooms are well worth the money, just for that additional comfort and facilities. Great WiFi signal, really nice rainfall shower and a coffee machine. The staff are friendly and it’s definately a great place to stay

Very clean comfortable room, excellent food, friendly helpful staff made us feel very welcome, highly recommended

Only 2 staff on check in and restaurant duties when we arrived. Beds uncomfortable, we forgot our toothbrushes and they couldn’t provide us with one. No iron in the hotel. Shower in room poor, remote on tv didn’t work well. After going downstairs to reception to tell them, they tell me I have to switch the mains off in the room to ‘gain more power’, still didn’t work. Hotel was clean but overall a poor experience for what we paid.

This hotel is quite new. The bedroom was well designed, with modern features. The bathroom and shower was excellent. Overall, probably the best Premier Inn bedroom we have stayed in. The location, on an"industrial estate''doesn't sound attractive but in fact is very good for Alnwick's attractions. Ample parking.

Very happy with the stay, staff was very friendly. Mixture of guests but everyone was very friendly. Breakfast was lovely and the evening food. Lots of drinks selection. Definitely would book again. Can't fault anything.

We had a Premier Plus room which was good. It was useful having a fridge and a little bar of chocolate each day!! The hotel is on a trading estate a little bit out of town so the surroundings aren't very good. We had problems with our air conditioning, we couldn't regulate it so we were quite hot overnight. It was clean.