Hotel Quinta do Lago

The staff are friendly and very attentive

There are many great things about this hotel, but the greatest thing is the staff. Everyone we met was lovely, warm, accommodating, kind and really good with children. While playing at the lake my son hurt his knee and Barbara (who is amazing) made a real fuss of sympathizing with him and applying some “magic cream” to his knee to make him good as new. Bernardo, aka Bukayo Saka was a joy to see every day, always with a smile and a kind word and a quick chat about football. Carlos around the pool was always so helpful, as was Kelton. We planned this holiday as an opportunity to relax and not leave the hotel and it was the perfect place to do so. The pool facilities are excellent and you are so close to the beach, where the sun loungers are included that you can still vary your stay without going too far. For children there is an excellent menu and loads to do. The food at the hotel was excellent (particularly recommend the seafood night), the rooms spacious and comfortable and the nightly turn down service is a wonderful way to end the day. The thing that struck me most was that all of the guests we spoke to were returning guests, some of whom had been returning for 10 years +!! We will absolutely return here - we love Quinta do Lago and thoroughly enjoyed our first stay at this hotel. 10/10 in all areas.

For an expensive 5 star hotel we were quite disappointed with our stay. The hotel is in a great location overlooking a protected tidal lagoon which is full of fish and birds. Room was very clean and comfortably furnished but the air conditioning was extremely noisy (both in our room and on our balcony) and although we asked it to be looked at more than once it remained noisy throughout. Breakfast was good with plenty of options but it seemed if you weren’t a regular returning guest you were way down the queue for service. The pool was lovely and clean and the 1 pool attendant worked hard to give everyone beds and towels but lots of guests placed personal belongings on beds then disappeared for hours even though it said in hotel literature that this was against hotel policy. If you went to the pool late afternoon - early evening it was still open for use but all staff were gone and no towels were available. On several occasions (we stayed a week), we came back from a day out and our room hadn’t been serviced, we got ready and went out for our evening meal and it was done on our return but we were never sure if it was just combined with evening turn down. The grounds appeared to be a little unloved and undergoing some changes but although there were piles of stones waiting to be spread nothing seemed to progress during our stay. Nothing the hotel can do about this point but it is worth mentioning, the hotel sits right on the flight path of Faro airport (with the start of it’s runway only a couple of miles away), this is now a busy airport and depending on time you either have aircraft coming in to land or taking off right above your head. Would we stay again, yes if a bargain came up but not at their current prices.