Guest User
March 30, 2025
I recently stayed at Roomquet Comfort Inn Hotel in Civil Lines, Prayagraj with my family and in laws in room 201 and 202. While the hotel's location is excellent, being situated in a posh area with popular restaurants like Pind Baluchi, Moti Mahal, and Bikanerwala nearby, my overall experience was disappointing. The rooms are small with no good view, and the hygiene is subpar. The toilet stinks, and the linen is soiled and torn. The towels provided are dirty, and the in-house kitchen is pathetic. I experienced this firsthand when I was served tea in a broken kettle, and when I asked for three cups of tea, I received three different cup designs! This lack of professionalism was appalling. Even the tiles in the toilet are broken posing danger to visitors, the WC makes so much noise on usage that one feels it would come out any moment Furthermore, I found insects in my room, and mosquitoes are abundant, with no mosquito repellent provided by the hotel despite my request. Basic amenities like dental and shaving kits were also not provided, and there was no electric kettle in the room. While the location is a plus, the hotel's poor maintenance, hygiene, and service quality are major letdowns. I would think twice before recommending this hotel to anyone.