Guest User
October 20, 2024
Dear, We have already discussed related to my frequent visits to various locations & booking only.. I am not challenging the services and accomodation provided by the hotel (10% plus minus always there in every hotels)but it is serious dissatisfaction and very critical concern is the rates charged by for booking this hotel which is very much high against the actual hospitality included in the package. In very cheaper rates and nearby to the beach other property are charging less than this property which also includes Gym, Play zone, common activity area, Multiple breakfast options.. In Canvasand hotel there is No gym, very less & limited food options(Timings only 9 to 10 - One hour only),Small swimming pool, No common activity or play area plus rates are very much high compare to other properties. I am carring my new born son & Parents out of Mumbai city for the first time so I completely not expected this facilities in booked hotel. Since last 10 years I am regularly booking my various destination visits. On trust basis this time I also did the same with very great expectations. It's failed though. Because it is my son's and parents magical first visit which is not sucessful and I am totally unhappy with this booking at this rate Hence you are requested to refund 50% of amount by taking your internal approval as per my humble request because as per my experience terrif is totally not worthy which were charged. Positive action expected at the earliest. Regards,
Pratik Makvana