Capt.'s Inn & Suites

Not trustworthy. In April we booked a stay for July. My husband is now undergoing surgery first week of July, so we have canceled a week long vacation in that area. My reservation confirmation reads a $10 cancellation fee, however, upon canceling, I was told they increased it to $20 and would not honor their own written policy. When we rebook this trip, we will not rebook here as we will not stay where they do not honor their own policies.

we checked in Thursday 14th and stayed till the 17th.The room was ok. when we got home Sunday it was discovered a small bag of souvenirs were missing. I called the hotel on Tuesday after looking 3 times in everyones suitecases. I ask if the bag was found and of course it was not. The lady at front desk said she would check again and call me .I didnt hear from them so I called Wednesday and of course it was not turned it. not very honest people

Booked and paid through Travelocity for $210.00. they took a separate deposit of 160.00 from another credit card. When I called to see why deposit wasn’t returned after the stay. They claimed it should of been reflected in my balance at end, that did not happen so I basically paid $370.00 for 2 nights. Customer service was not helpful and told me to call Travelocity, needless to say I guess no refund, my stay was definitely not worth $370.00. Won’t be back. Very disappointed

This motel was far beyond our expectations. We went to Alex Bay on a budget and this place was great. The staff was excellent, very helpful and very friendly, the pool was great and the location is only two minute drive to river front and commercial center. We would highly recommend the Capt. Inn & Suites and we will be going back.

Stayed for 2 nights, was a very good experience. The people go above and beyond to be sure you have an enjoyable stay. Very clean, comfortable and looked like it was recently updated. The four of us went to the lobby both nights and played cards. They have games available, as well as coffee, teas, and very cold fresh lemon water. We were all very please and will stay there again,for sure as they are the most reasonable for the area and well kept.

Great place to stay if you’re going to Alexandria Bay Area! I have family up here and this was one of the better places I’ve stayed in the abay area. Room was very clean, room service was amazing - they cleaned and switched the sheets every day for my entire 4 day stay, and staff was always very friendly and welcoming! Will definitely be back!

We were going to be in Alexandria Bay for 4 days and opted to rent a room with a kitchenette. Did not use the oven but did use the microwave, coffee maker and toaster. Not many dishes available and had to ask for a coffee cup. Only Styrofoam was available. There were no dishtowels on hand. Had to put a towel over the window because the curtain was not wide enough to close it. The beds and pillows were comfy. Wi-fi was good. The room served our purpose however furniture needs updating. Bathroom needs to be completely done over - - shower was so tiny (probably about 2'x2') didn't even want to turn around in it for fear of falling. No grab bar in the shower either (I thought it was a state law you needed a grab bar.) Bar soap too small to use in the shower. Nowhere to put stuff other than the counter by the sink. Needs some shelving to put stuff on. It really looks nice in the picture but reading some of the reviews (mine included) management has not done much to address the problems people had, including the dirty floors. Air and heat worked effectively. Friendly staff. This hotel is outside of the main business area. There is no water view. I would not recommend this hotel and would not stay here again.