Guest User
December 29, 2024
English: Bad experience. We booked for the holidays and to be comfortable we asked for a deluxe room. Already upon arrival no one takes your bags or welcomes you as expected from a 4-star hotel. Room: a small and anonymous room with a camp bed with a mattress and nothing else (not even a chair or a bedside table, evidently it is expected that the sleeper throws objects or books on the floor, which would not be possible to read in the absence of a light) which then gives access to a small room, poorly arranged between different styles without a vase, a painting, a touch of color only white sheets on a thin duvet of poor quality. In the bathroom there are no bathrobes. Burnt out light bulbs on a bedside table and on the ceiling complete the picture and obviously despite the report you have to wait. They point out to me that the plastic cup in the bathroom is more than suitable even for drinking drinks from the minibar (I had to take a medicine taken in a plastic cup and stirred with MY toothbrush). We ask to change the next day and in fact they show us less expensive but nicer rooms. Unfortunately on Christmas morning I don't feel well and here the odyssey begins. It is in no way possible until the end of the holidays to have room service or eat something inside because there is no staff and the bar and restaurant are closed (a banal coffee machine in the room for a few euros or an agreement with an open structure would be enough). There is no relaxation room apart from a poorly decorated reception with cheap lights that turn to remind us of Christmas. So we decide to leave and even when it's time to pay, again due to the lack of staff, I have no way to explain that I would have preferred different services because the receptionist has to satisfy the other customers. Truly a terrible experience. Clearly those who stay in hotels, especially if they are 4 stars, willingly pay for the basic services and want to benefit from the minimum services provided.
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