Vita Park Hotel & Aqua Park

Wouldn't go back here if you paid me... there were electrical sockets hanging off the walls, nails sticking out of furniture, shower was broken and the bed looked like it had someones bodily fluids on it. Several of our party of 6 Adults and 3 children got food poisoning. Pool was dirty, like you felt greasy when you got out of it. Staff all rude, especially the pool guy and the reception staff, hardly any of them spoke english. Think this resort is more geared toward Russian tourist. Absolutely shocking hotel wouldn't recommend to my worst enemy. Transfers were also a nightmare but can't hold that against the hotel.

A good, clean, basic hotel. Stayed here for a week with my wife and 14 year old son. We're from the UK. Room was very basic. It was clean but sheets and towels were only changed once during our stay. Food was OK, we always found something to eat but evening meal was the worst. Pool area was nice. Lots of sunbeds available but the guy in charge of the pool was a nightmare. A few occasions where he shouted at small children for little reason and one account where, fully clothed, he jumped into the pool to confront a child. Not good. The bar staff were lovely and the waterpark and beach were great. Albena is beautiful, would come again, maybe a different hotel next time.

Well...where do I start! Firstly a huge positive Thank you to the entertainment staff over at the Ralitsa Hotel and 4*, they are amazing with everyone and really friendly. Aquapark pretty awesome. There is a lifeguard older man at the hotel vita park swimming pool he's pleasant. HOTEL VITA 3*- Avoid at all costs! Rude Staff, especially a few team reception members, being on their mobile phone continuously rolling their eyes when you ask for something, even as simple as a clean towel because youre towels bedsheets haven't been changed for 4 days! I had to ask the other Ralitsa 4* hotel if I could simply have a bath towel due to being rudely shouted at by the hotel vita park reception man telling me to ask in the morning the Manager for a towel! Wow! Customer service....what a joke! The hotel vita park swimming pool manager is very rude...shouting and pointing at children, or adults to get out the swimming pool for wearing a protective t-shirt even though there's clearly no signs stating this isn't possible! Pulling my 11 year old child physically with his hands and jumping into the water to remove him due to wearing a t shirt is very unacceptable in my eye's in which a serious complaint in force! Telling us we're banned and rudely talking over me when im trying to explain is unacceptable. The overall general manager can never be found, and if so is glued to his mobile phone when clearly there's guests wishing to communicate with him regarding situations. It seems the reception staff have no power and it's a speak to manger response and shake of the head. I asked if the guy on reception ( very tall young, black hair, lazy arrogant loves his mobile phone! ) knew of a phone location as to contact my parents as my mobile device decided not to work...for the response from him to be "what"! No. Not even an attempt to Google or check for me. Never have i been spoken to so rude. Cleaning in the room is virtually none existent... 1 x guy emptied bins every day and gave toilet rolls ... he did not sweep, spray or clean. Change sheets or towels ( 12 day stay, 1 change in 12 days!) That's after continual pestering of other cleaners to finally get 1 x cleaner to my room to show them what i needed and required. Food..ok... not really for children expect chips, chicken and lovely flies flying around the salads!! Hardly no seats and food not always replaced it's like scraps if your not early early. Be sure to get your cutlery quick else your fingers are handy. Drinks flat fizzy hmmm pop. I don't touch alcohol. If you book hotel vita park...Be careful to not slip in the restaurant seriously the mopping up of spilt drinks is none existent and there's the odd wet floor sign when put out. Your flip flops also stick to the sticky floor! Please be careful its dangerous. The hotel entrance floor the same when mopped with a dirty mop! No joke i watched the cleaner. So truth be told your call but hotel Ralitsa 4* looked great spend your money there

I am a single mum, travelling with my 11 year old son, who has ADHD and ASD. We booked to stay in the Vita Park from Friday 18th August 2023 until Friday September 1 2023. The reception staff were mainly friendly and helpful but were generally unable to help with most issues. Issues we encountered: the rooms were not cleaned regularly - we had to ask for our sheets to be changed after a week! (not ideal when my son has ineuresis, meaning he wets the bed on occasion). The bins in our room were also not emptied daily, meaning that they were at times overflowing. Not great as toilet paper was supposed to be thrown into bins! Speaking of which, these were also not habitually replenished, meaning we had to either 'borrow' toilet roll from the communal toilets or ask the reception staff for them! Food wise, the food was varied - it was pretty much the same fodder every day - purportedly 'healthy' food, which is great, unless you're travelling with a child with additional needs, who is an extremely fussy eater! My son was violently ill about 4 days into the holiday, whether this was down to the flies buzzing around the food in the restaurant is anyone's guess! I was covered head to foot in bites - even on the days my son and I were ill, which suggests that the insects were actually in the bedroom - possibly bed bugs! The pool was lovely, but the pool attendant was extremely rude and disrespectful. A week into our stay, he shouted repeatedly at my son and reduced me to tears. Firstly, he shouted at my son, accusing him of 'taking photos' of him. He wasn't. He was on the phone to his father. Secondly, he shouted at me and ordered me out of the pool because i was wearing a t shirt in the pool. This is something I have always done, due to having sensitive skin which burns easily and having had two skin cancer scares I won't go in the pool without one! This is something I was able to do for the first week of the holiday without any issues whatsoever. However, on Friday 25/8/23, this suddenly became an issue for the pool attendant. He would not listen to my explanation, or allow me to speak, but shouted 'no' repeatedly at me. I asked to speak to the manager, but three hours later, I am still waiting! Meanwhile, I left the pool area to discover that the pool attendant had similarly reduced two other single mums and boys of a similar age to my son to tears, for similar reasons, all within an hour of my encounter with him. He was extremely rude and arrogant, talking over me, shouting at me and refusing to allow me to explain to him. Having walked away, he then on two separate occasions came into the hotel foyer area to continue shouting abuse at both myself, my son and the other two families who were also waiting to speak to the manager. To say that I am disgusted with this man's attitude and behaviour is frankly an understatement. He has ruined what was already not a particularly enjoyable holiday, to the point where I am now looking at early flights home.