Carribean Transient House

Guests appreciate the helpful and friendly staff, strong wifi, spacious rooms, and the presence of a kitchen in some units. The cleanliness and spaciousness of the rooms are consistently praised.

Great staff but need better maintenance

Well don't know where to start with this place. Yes on arrival they were warm, the room was clean. That's the good part. As advertised this place stated that it's nearest beach was 0.6km away. That's a total lie. Its nearest beach if you don't want to pay for a boat trip is bolo beach a 30minute tricycle ride away. They offered a tricycle to us for the price of 1500peso which I thought was expensive. (walked 100 yards up the road 600peso) and the driver waited all day for us. In a nutshell this place isn't near anything unless you want to pay a tricycle or a boat trip to the hundred islands which I will say is beautiful but costly. Next this is meant to be a transient house with use of facilities. On using the kitchen we noticed straight away from day one there was a rat problem. Droppings on the kitchen worktops that were there for days (until I complained to agoda as the staff here totally ignored my complaint) when complaining I explained that we wouldn't be using the kitchen anymore as we felt it unsanitary and it really did put us off cooking anything in there. My partner saw rats in there on 2 occasions. I then contacted agoda as I wasn't getting anywhere with the transient staff even asking politely on numerous occasions to talk to a manager I was blanked and told there wasn't one and the owner was busy. Agoda then took my complaint with photographic evidence and I explained we wanted to depart 11 days earlier than we should have been and if possible I'd like to be refunded on the remaining days. Agoda then contacted the transient house and the next thing we got a knock on our door and was told that because we had made complaints we must vacate the room immediately. No warning nothing just go. I again contacted agoda as all we had done was follow what the carribbean transient house had told us to do. ( you made your booking with agoda not us. Take your complaint to them). We left withing 15 mins and I didn't get any kind of refund. So they kept our money for services that were never used. Not once did any management or owner approach us with any response to our complaint. So there you have it. Yes the rooms are clean but as for your kitchen it's rat infested. I'd not eat a thing from there and if you expect a little decency when trying to state this fact politely don't expect a reply your be ignored. I've travelled extensively in Asia and yes the hundred islands here are beautiful but this place is a no no. I'd give it a swerve if you value your health.