Spotlight Hotel near Hundred Islands Wharf

We arrived at noon but needed to leave because it was not 2 pm. The lady did checked us in in advance, i paid Php1000 deposit before we left, we were told to just come back and they will let us in. We came back just before 2pm. 3 of us needed to go to the city while 3 others stayed. When I arrived with my hubby and brother, we were surprised that my brother's wife and family stayed in the lobby waiting for us, said that they were not offered to go to the room since i was not there. Meanwhile, when we arrived this morning, the staffs are aware that were were all together as they were taking pictures of us in the lobby, they have this special mini stage that turns while taking 360 degrees selfie. I was disappointed that our family was left in the lobby waiting instead of assisting them to our room. Room is reasonably clean.

I recently stayed at Spotlight Hotel in Alaminos, Philippines, and while there were some positive aspects, I feel there is room for improvement. The staff and receptionist were incredibly friendly and welcoming, which was the highlight of our stay. They went out of their way to assist us with our luggage and provided helpful services throughout our visit, which we greatly appreciated. However, the cleanliness of the bathroom was disappointing. There were noticeable molds on the walls, and the drainage emitted an unpleasant smell, which impacted our comfort. Additionally, the lack of an elevator made it challenging to move around, especially with heavy luggage. I also found the lost key policy to be a bit strict. We were charged 500 pesos (around $8.58), which felt a bit excessive for the situation. While I appreciate the efforts of the staff, addressing these concerns would significantly enhance the experience for future guests.