Hotels near Villa Hermosa, Primer Parque, Alajuela

I appreciated that the room was spotlessly clean, with all sorts of amenities. The staff was very proactive and helpful, and the location right across from the airport was the main reason I chose it. The problem, though, is that our room (#135) had no window curtains to block out light. All it had was a flimsy screen that you could easily see through. I imagine anyone passing by the first floor room would have been able to see inside the room, because it was easy to see outside through the screen. At night-which comes very early in the tropics-the light from eight powerfully bright lights in the parking lot lit up our room. There was no way to darken the room, the light was so bright you could have read by it. None. Hence I got NO sleep because the room was lit up. Please, put up black out curtains.

The hotel room is decent and the staff is friendly, but their billing system has serious flaws. I stayed there from February 9 and checked out on February 15th, paid in person at the counter according to the bill. But 2 days later I received a charge for the night of February 15 which is apparently a mistake because I checked out at 9:00 AM that day at the front desk and they even called me a taxi to take me to the airport. I contacted the front desk through email but they haven't responded. I called the Wyndham custmer service and they said they don't have access to the billing system in Costa Rica, and their website doesn't have a way for filing a billing dispute.

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

Very good hotel, spacious rooms and modern decoration. It is a 15-minute drive from the airport. It is convenient to eat and eat around. The breakfast is very good. The surrounding environment is better than the city and belongs to the new district. recommend!

I arrived in Costa Rica and this is where I spent my first two nights as I prepared for an extensive journey through the national parks. This hotel provided a fine room. The building is in the shape of an ”O”, with the pools and dining areas in the middle. There were many different types of birds flying around, the traffic noise was minimal inside the pool area, and I enjoyed relaxing in the pool area. Breakfast was excellent and available to all guests. Dinner was purchased in a smaller bar/dining area with an overhead view of the pool area. I ordered salmon, and it was surprisingly good! This is not a destination hotel, but it was just what I needed, as I got my international bearings. There is a tour desk, in which one may schedule a variety of tours and day trips of San Jose or areas around Costa Rica.

The room was big, clean, quiet, and the breakfast was great!

Very good hotel for an executive trip. Good location very close to beautiful Avenida Escazu. There aren't many amenities in the hotel, but is is very clean, the people is very nice. The food is ”Amazing”, it is actually deserving of a 4-5 star hotel. The rooms are in dire need of new carpeting and some decor, but they are clean, and the bed is comfy. It is a very good option for an inexpensive hotel, clean, with very good food in a nice location.