Hotels near Los Lecheros Park, Alajuela

The hotel room is decent and the staff is friendly, but their billing system has serious flaws. I stayed there from February 9 and checked out on February 15th, paid in person at the counter according to the bill. But 2 days later I received a charge for the night of February 15 which is apparently a mistake because I checked out at 9:00 AM that day at the front desk and they even called me a taxi to take me to the airport. I contacted the front desk through email but they haven't responded. I called the Wyndham custmer service and they said they don't have access to the billing system in Costa Rica, and their website doesn't have a way for filing a billing dispute.

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

I arrived in Costa Rica and this is where I spent my first two nights as I prepared for an extensive journey through the national parks. This hotel provided a fine room. The building is in the shape of an ”O”, with the pools and dining areas in the middle. There were many different types of birds flying around, the traffic noise was minimal inside the pool area, and I enjoyed relaxing in the pool area. Breakfast was excellent and available to all guests. Dinner was purchased in a smaller bar/dining area with an overhead view of the pool area. I ordered salmon, and it was surprisingly good! This is not a destination hotel, but it was just what I needed, as I got my international bearings. There is a tour desk, in which one may schedule a variety of tours and day trips of San Jose or areas around Costa Rica.

This accommodation is a must if you stay in San Jose! The free shuttle to and from the airport along with the most delicious breakfast are the icing on the cake! The king suite room was perfect! Even the stairs were doable for this chica with a big suitcase! The description as posted is absolutely spot on. The walls are covered in beautiful murals, the beds are comfy and inviting and the air conditioning gave the room its own temperature. We were met by Manford at the desk for check in and he was very welcoming. A nice gentleman showed us to the room ( and carried our luggage!) and we met Viviana and her crew in the restaurant. What a great meal after a tiring day. The breakfast the next morning held us over until dinner after a flight to Limon!! Don’t hesitate to book this hotel. The experience will be talked about forever in our memory bank!

Our stay was absolutely amazing! The amenities, the service, the price, the food, the views, entertainment, everything will make you feel like royalty! You are met in the lobby with a warm smile & greeting from Alexander Bell boy and checked -in by Margoth. In the lounge you are personally greeted by Ronald day serve and Miguel Angel(night serve) who were very personable. Breakfast was deliciously prepared by Gaudy the cook. Even the housekeeper makes the toilet tissue decorative. Ezequiel, the concierge, was very helpful and all of the staff seemed to never forget a face or name. I must say.. I really enjoyed my stay at the Sheraton.

Very good hotel for an executive trip. Good location very close to beautiful Avenida Escazu. There aren't many amenities in the hotel, but is is very clean, the people is very nice. The food is ”Amazing”, it is actually deserving of a 4-5 star hotel. The rooms are in dire need of new carpeting and some decor, but they are clean, and the bed is comfy. It is a very good option for an inexpensive hotel, clean, with very good food in a nice location.

I cannot say one bad thing about this place. First class all the way. Beautiful rooms, rain shower heads, best beds and pillows ever, great and kind beautiful staff. The guys at the front desk became very vested in us, giving us info, storing our bags, always dressed perfectly, and always carrying themselves professionally. The breakfast buffet in the morning was great! The hotel is located in a quiet part of town, yet very close to bus routes, major highways, groceries, and parks. Guests have access to the pool next door which was small and cozy. There us a small gym downstairs with a few machines and weights. And of course the small ****** around the corner. A great value!