Hilton Garden Inn San Jose Airport City Mall

This hotel feels new and the room was very clean. Bed was comfortable with plenty of space in the room to spread out. Large desk space and countertop, plus a mini fridge and extra cabinet space. Excellent hot shower with a design that contains water and drains out properly without a door or a threshold... a rare feat in the hotel industry. Two sets of towels provided with no towel bar anywhere, a minor but typical challenege. Respectable fitness room on the 3rd floor, includes a bathroom and shower. A small but inviting swimming pool is outside on the 4th floor. Breakfast buffet is far above average, an A- meal service by my standards. The price is over $20, consistent with other Garden Inn properties. The City Mall is connected by a sidewalk and is walkable in about one minute. Airport pickup lacks signage and the front desk does not provide directions to the pickup location. Be prepared to ask around for the hotel pickup zone. Hilton app check-in did not work, so I called ahead to confirm our arrival.

I stayed at the hotel one night as I was moving through. It was close to the airport and had a shuttle. The drivers were friendly and very helpful. The front desk ladies were very pleasant. Our room was very modern, clean and the beds were very comfortable. The meal downstairs had many options. I would stay here again.

Oh lord! I have stayed at this hotel twice, and both times, Ignacio at the front desk has provided me with incorrect information. However, what bothers me the most is the treatment of local guests. If I had known that I would not receive the benefits of my Diamond membership just because I presented my Costa Rican ID, I would have immediately shown my foreign passports. Despite requesting communication with the General Manager via email, I never received a response. This has been the worst hotel experience I have ever had.

Front desk staff is rude. Especially the girl that works at night. I felt she had contempt for me because I'm White or American. I was afraid to ask a question. I don't think this will change because I've read a few reviews from different sites and they say the same thing and nothing has changed.

This is the second time stayed at this Hotel. Great location near the airport and free shuttles every day, the hotel room was very clean and comfortable. breakfast was great and customer service was excellent. Isabel and Juan Jose are very attentive and kind.

Stayed here when arriving from US and night before leaving for home. Highly recommend hotel- clean, staff friendly and helpful, quick shuttle trip to airport, restaurants and food court next door, and a few souvenir shops too. Breakfast was good also.

The hotel’s proximity to the airport and a nice mall adds to its appeal. Being close to the airport reduces travel time and provides easy access for guests. Its location next to a nice mall also offers additional convenience for shopping, dining, and entertainment options. The service provided by the hotel, specifically Philip, has been noted as great. I would definitely recommend this hotel. The combination of modern infrastructure, great location, and excellent service makes it an attractive choice for accommodation.