Icarus Alacati +16

Little beautiful hotel with a great pool

Apart from the location and the young hardworking brothers who work with good intentions, everything is a disappointment. We moved from the most expensive 5* hotel in Izmir to this one, which is even more expensive and is in the basement. The drain smell is unbearable. They tried to repair the drain cover and left it like that. The room furniture is poorly maintained and broken, there are no glasses in the room and no water. There is no cleaning at all. I asked once in 3 days and they came in the evening and said sorry they didn't arrive. At breakfast they ask for tea or coffee, if you ask for coffee they bring machine coffee in water glasses and at check out it's 250 TL per piece. Also, packaged fruit juice is another 150 TL extra by glass. I write travel blogs and as someone who travels all over the world, I can say I have never seen such a poorly run facility. The young staff are running around with an amateur spirit and working hard, but they have left the work of 3 people to one person. Everyone is writing about the same problems. Why is it still 250 TL for machine coffee at breakfast and it's not fixed is incomprehensible. We are paying 7 thousand TL per night for the most economical room in the basement. Please, a little service, a little seriousness, a little business. I forgot my slippers, they were left at the reception, I went from Izmir to get them. Whatever the receptionist said, it is fine. They are in the drawer at the back. Instead of giving them back, I will take your number and call them. They are such amateurs. I wish we could write positive things about our own facilities, but if we don't write, it is obvious they will not correct them.