Anonymous User
October 30, 2024
I have never given a bad review. This is the most annoying hotel I have ever stayed in. The entire hotel cleaners, front desk staff, and even the hotel manager are all irresponsible rogues. I am still trembling with anger when I give a review more than a month later. I booked a room with Ctrip and another room with Hilton official diamond card. When I checked in, one of the rooms was opened to me without cleaning. I contacted the front desk, but they didn't give me a room and said they would send someone to clean it immediately. Later, I witnessed with my own eyes that various operating procedures were not standardized and the cleaning procedures were extremely poor. The floor was not swept, the items on the table were not replaced, and they left after arranging them neatly. The toilet paper was still used by someone else the night before. If I hadn't reminded the cleaner, he might not have planned to change it. The laundry bags and hair dryers in the closet were scattered randomly. I was too tired that day so I didn't pursue it. I checked into another room. In the middle of the night, a black waiter swiped the room card and came in directly. He didn't knock on the door or inform me in advance. It was scary. I went downstairs to argue with the front desk, but they didn't provide any solutions. They said they would send three cups of cappuccino. Do I need three cups of bad coffee from you? Later I complained to Hilton, but the hotel manager was not sincere at all. He was very inefficient in replying emails. When I checked out, they said they would contact me, but they didn't email me until I contacted Hilton. They will ignore me if I don't ask them. It's really frustrating.
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