Steigenberger Hotels in Al Jazirah Al Hamra

The facility overall is good, and we truly appreciated having access to both Al Hamra Village Hotel and Residences, which gave us the opportunity to enjoy three swimming pools and the beach. We also really enjoyed the nighttime activities at The Frisky Fox bar and restaurant, as they were very entertaining. However, the service was quite poor due to the following: 1. My special request, which I added to my booking, was completely ignored. When I asked the reception, they said they had not been informed. 2. The waiting time at the reception for check-in and check-out was very long. 3. A simple request for a one-hour late checkout was not considered. 4. The food quality was very poor—well below three-star standards—and the staff were very slow in refilling buffet items. There were not enough plates for all guests, and we had to wait a long time to get clean ones. 5. The room was clean overall but extremely small, with the TV positioned awkwardly. We kept bumping our heads into it whenever we tried to reach the wardrobe. Additionally, the AC was very noisy, and the water pressure was very low most of the time. 6. The internet connection was very slow across all facilities.

We stayed at this hotel in early April. The location of the hotel is great - practically on the beach, the rooms are huge and very spacious, our room had a kitchen, which is very convenient. Towels were changed every day, the room was cleaned every day. The hotel staff is generally good and responsive. Breakfasts are good, there is a choice, there is a corner where they will cook scrambled eggs or an omelette to your order. Of the minuses - the windows overlooking the sea were dirty (I understand that some construction work is going on in the hotel next door, but this (dirty windows) spoils the overall impression). I would also like to draw the staff's attention to the ”beach” toilet - very dirty and rarely cleaned, you don't want to go there. I would also like to draw the staff's attention to the fact that there is a catastrophic shortage of sun loungers and umbrellas on the beach and by the pool during prime time. Mainly because of such ”smart guys” who occupy sunbeds in the morning and do not appear there all day, but come only in the evening - normal people have nowhere to rest because of them! A request to the administration not to keep sunbeds for such ”gentlemen” for the whole day, because ALL guests equally PAID for rest and ALL want and have the right to rest, and ”reservation” of a sunbed in this case is inappropriate! The hotel balances on one leg between 4* and 3* stars, but I hope that the efforts of the staff will hold on to 4*!) In general, we are happy with the hotel and the rest, we would return to the hotel.