Mercure Hotels in Al Ain

The location of the hotel was excellent, as it was close the all attractions. We had amazing time at the zoo which was totally worthy of every penny. Facilities were good and they have good choices for swimming pool. Paco bar has good promotion and the food was good. The room was the biggest issue for me. It was too small,especially the toilet. The room had a queen bed, but there wasn't much space to move around. The bathroom was cramped, and the toilet was uncomfortably close to the wall. Overall, the room was not comfortable, and it was kind of disappointed compared with the other radisson blu I had stayed in. Overall it was okay.

Well placed and silent and 100% clean rooms next time i will try not to take a room which have connecting doors

This was the second time we stayed at the Ayla Grand for six months visiting Al Ain and family. It was another very good stay and the assistance was very good. The food and beverage staff were terrific. Babar and Harrish do a tremendous job in their hiring and traning. Eltose was very helpful and provided excellent service. Mohammed, from Chennai, India, was incredibly friendly and helpful. The concierge team was always very friendly and helpful, especially Arun and Yanip who have been there for both of our trips. George in sales guided us throughout the process and was great. Overall a great experience.

Everything about this hotel is excellent. They staff were amazing, the rooms were damn clean and cosy. The bed was so comfortable that I overslept 😄. I am definitely in love with this hotel right now.

This hotel came with the recommendation of our local HR Department. Being an experienced business traveller I have high standards and can see beyond the initial wow factors. There was external renovation being completed at the time but hotel cannot be criticised for that. Good view of the mountains and pool from 4th floor room. Quite a lot of families at the pool but careful observation and picking quieter times was easy to do. I now know that for guest picking suites or villas there is a separate, quieter pool. Trader Vics is a feature, as is the downstairs bar. Drinks are good value. Food a little on the expensive side. The key feature for me was the service from staff. Excellent. Will always go the extra mile.

It is a nice hotel of the Danat chain, hotels of this chain guarantee they do not disappoint you. But the biggest weak point of this hotel is the room is not noise proof at all. This place is family friendly considering its nice pool area, and the very reason makes this hotel super noisy. It felt like I was sharing a room with a whole family. Still, this hotel is nice in that its staff are very nice and accommodating, its pool area is nice and spacious. It is small but clean, and I liked its balcony too -- you can see Jebel Haffeet snaky road from afar. Its worth the money.

I recommend the hotel in terms of the nice location near the Helli Mall and the city center and in terms of the professional and welcoming service and room cleanness.

If I can summarize the experience in this hotel, it's one of the worst hotel I have ever been my whole life. They say it is a four stars hotel, but I assure you it wouldn't even reach the standard of a normal hostel as they are not following the international rules of hospitality, and this comes from a frequent traveler and someone working in hospitality field. Now, to explain my experience it's the first time to face such an issue where the hotel is kicking out their customers. After booking, paying and confirming the reservation for 2 nights 3 days, next day we head to the hotel and we reach 9 pm. As soon as we arrived, the guys gave us the news, yes you have booking but you will stay only 1 night and the next days 12 pm you have to leave as the hotel is booked by the government. When we asked why you didn't inform us earlier, they say we got the news 3 hours ago. Yes they had time to inform us anyways.. then we asked that we need to solve this issue and as they are responsible of this incident, they say we can't do anything for you, check in and leave tomorrow 12 pm. OK what about our money? We shall get it in 4 days to 2 weeks as it's through *********** Away of that, the way of hospitality we have received of lack on communication and handling a furious customer who is coming late night on such Hazzard news. While we were leaving, and after filing a complain to the tourism authority about this hotel that we shall never visit again, they say ” the hotel is being taken for quarantine”.. sorry but why you never even informed us this from the beginning. Why everything has to be late and you have to leave your customer in the street with an unplanned accommodation Such an awful hotel that even iy foenst the one start rating I gave, as if it was me, I would give them maximum QUARTER star. Note: Night shift supervisor with the name Abdul Muthaleb, is a real example of lack in communication and solving problems. Talking to the guest in a manner as if he owns the world saying NO SOLUTION. Complaint has been filed to the tourism authority hoping we get our rights as a customer being humiliated as such.

The environment is very good. It is in the city center, next to a large supermarket and shopping mall. The parking lot is large and free and convenient. The room is more than 60 square meters. It is a suite. It is very spacious and nice. Maybe I will never have the chance to come to this first-tier city in the future. I recommend it to everyone.