Guest User
January 31, 2023
We made a reservation at the hotel in March to stay for 5 nights. On the second day of our holiday, my 2-year-old baby fell into the area of an average human height next to the children's pool, where the lid of the pool was left half open, and where the motor was located. We were also exposed to the nonsense sentences spoken by the hotel owner and staff to suppress their mistakes, and we were not even able to respond due to the shock of the incident. A hotel employee claimed that I sent my baby to the pool alone and that was why such a situation occurred. Even though my wife saved me, I wanted to leave the hotel afterwards and asked for a refund of my accommodation fee. When I told them, they wanted to pay the fee by cutting one night's stay. When I refused, they started talking about their good intentions being abused and their rights, etc. I think they take the money in advance and do not complete the hotel's deficiencies, their rights do not apply to them, it is a business run entirely for financial gain and they are very aggressive and aggressive even though they are unfair when it is not what they want. People who can be rude, not to mention the rest of the hotel's shortcomings
Original TextTranslation provided by Google