Tiffany
January 1, 2023
Dirty hot tub, overall disappointing
We were extremely excited to stay in one of the private cottage at Hotel Kjarnalundur. We got off to a rough start with unclear directions about how to get to the cottages from the hotel - a simple map at the front desk would have been enormously helpful. After attempting to find it ourselves, we had to return to the front desk and ask for an escort, who showed us to our place. When we got inside it was clean and just as pictured, exactly what we expected. But we booked this stay for the private hot tub. As soon as I turned the water on, dirt and debris flowed out of the drain. We ran about a foot of water that was very dirty, then snapped some pics and drove back to the desk to ask for assistance. She handed us some towels, said to let it drain, and try again. We went to dinner and when we returned we wiped out all the dirt and once again tried to fill the hot tub. Same issue. We filled the tub halfway and the water was finally running clear, but we had no way to clean the tub expect to drain it again and start the whole process over. At this point we were tired, wet (outside in December), and it would have taken another 2+ hours to drain, refill, and heat the tub. We gave up. My request for a partial refund due to this unusable amenity was not honored. I had planned a lovely and relaxing night for my family and with the hours spent trying to get the hot tub working it turned into the worst stay of our trip, and the most expensive. I would not go back.