Hotel Club Akumal Caribe

Staff: Consistently praised for being friendly, attentive, and helpful. Front desk, housekeeping, and restaurant staff are noted for their warm hospitality and willingness to assist with requests .

We would like to thank everyone at HAC for a wonderful visit! There are obviously so many choices in Riviera Maya second guessing is easy and we all hope for the best when booking a new experience. If you're looking for a Hotel without the all-inclusive vibe and 300 chairs and beach umbrellas packed together, this might be what you're looking for. It definitely was for us for our family of four! How often can you book a hotel that's 25 yards from the beach and only find a handful of people in the pool at a time? We had our choice of beautiful palapas everyday without a additional $100 fee. Rooms AND beds (pillows) were comfortable, the AC worked well, and the beach chairs were nicer than those at Secrets and Akumal Bay Beach and Wellness... both next door. Unlike those, HAC feels like a small, boutique, semi-private experience. Every employee we met was nicer than the next. We were greeted with smiles and excellent service at every turn. The front desk staff, the daily cleaning service workers, the beach service staff were all so kind and went out of their way to help with any requests. Management clearly knows how to hire people! Know what you're getting before you go at HAC. This isn't a fancy place, but everything was well appointed and clean, and if you're looking for a beachfront hotel and the opportunity to choose from different restaurants within a short walk, HAC is the best choice on Akumal. One thing to be aware of is that HAC offers you a food and beverage card for you to charge on... and it's not a room charge like I thought. At checkout you pay what you've spent on the cord in cash. I didn't understand this and not sure what the advantage is to then pay with cash... as they didn't mention any associated discount. It was easier just to pay by CC at Lol-Ha (the beach restaurant). Not a bit thing but I didn't want to use an ATM if I could help it. So thank you again to everyone at HAC, and we hope we're able to return again!

We just returned from another warm and wonderful stay at Hotel Akumal Caribe. My husband and I have been coming here for 20 years. Why? Always Clean, Always Friendly, Always a great value. This hotel is everything you need: comfortable beds, kitchenette, and a balcony facing the ocean. The staff is so friendly and helpful, especially Barth at the front desk. Meals at the restaurant are fantastic, as are the staff at Lol-Ha snack bar and restaurant. This is not a fancy, modern, all-inclusive. If you want that, go next door to Secrets and pay a lot more. There is no TV, instead you have a view over the palm tree-tops of waves crashing over the reef, and spectacular sunrises and sunsets over the cerulean bay. Your room is steps from the water. I always feel very safe in all areas of the hotel and property. Yes, things have changed on the beach, it's more crowded, there are rules and designated swim areas. It's still the best snorkeling and swimming I've ever experienced. There's so much to do around the hotel, and then, you can simply sit in a chair and watch the fishermen or read a book -whatever you want! We now bring our family and friends, and are looking forward to next year at the only hotel on the Riveria Maya that we will stay at!