Delphin Palace Hotel

Our family had a wonderful stay in Delphin Neo Palace for 21st time. Taking into account the fact that we keep returning here again & again I can say that the Hotel Management tries to upgrade the service in order to make it live up to guests' expectations and requirements. The hotel was fully renovated during Nov.2024-April 2025. And it's become amazingly stylish & modern, as well as comfortable & hospitable: landscaped territory, luxurious design of the hotel, impeccable taste of food & beverages. The functioning of Reception & Guest Relations makes you feel unique: nearly every your wish comes true😊 But unfortunately there is always a fly in the ointment. Despite the fact of presence of highly qualified personnel, the were people from Technical service who had total disregard for guests and standards of decency. We applied to Guest Relations with a question of broken exhaist fan in the bathroom in 4104 (it was around 20.30-21.00 on 28.07.2025) and asked to check it the next day. Technical service came at around 22.30-23.00. We were nearly sleeping, but as they they rang the doorbell, I had to open the door. They didn't pay attention to the fact that I was undressed, they just entered the room with a ladder and a kit to change. I asked them to go away, but they refused, insisting on working as they already came!! They didn't react to my requests in English, so I used Google translate for Turkish. After that they agreed to leave our room. Actually to my mind the Techical service should come when guests are out of the room. The time of arrival of the Techical service can be checked on cameras (btw lots cameras were installed everywhere around the hotel territory this year). On the one hand you feel really safe because you can prove your words. On the other hand it's kind of "Behind the glass" project - quite uncomfortable to be honest. Another unpleasant fact is the operating of Housekeeping ladies. I didn't want to report about it last year, but the situation is the same. No renovation hides the fact of dirty floors (it seems that no one ever washed the floors in the rooms). Please find attached the photo of slippers that were used only inside the room. I even can emphasise that walking barefoot will turn you into Hobbit wandering somewhere in Mordor - your feet will be absolutely dirty 😁 If not to pay attention to these embarassing moments, then the vacation was a success 🙂

The lifts are crap. For eg i was staying at 5th floor and if someone was getting of the elevator at 3rd floor, the lift was descending all the way to reception. The beach shower barely works. The lifeguard are very rude if you dive. The open for everyone hamam is not that nice. Even though there are 3 vip hamams, the massages are stil held in the public hamam and if you try to shower there everyone is looking at you like you are a convict