Crystal Centro Resort - Ultimate All Inclusive

We had to change our hotel 2 days before going on holiday so there wasn't many options left so we went with Crystal centro, we had a great time and it is a decent hotel but definitely do not expect 5 star I would say 3 star + to 4 at most. We weren't given any information at reception about anything which I wasn't happy about. The hotel had its good points and bad points, on first impression when we arrived we went straight for good it wasn't long before the evening buffet was finished, the food was not good we thought it was because it was nearly closing but no it was the same every night, we soon learned there was a grill place just outside the buffet area which was lovely but also same every night so also got sick of that but we always found something so wasn't too bad. Next we went up to the room there was no actual beds for the kids there was one couch and 1 pull out bed which was awful, no sheets or anything for them, the balcony was awful was like a prison cell, how that room can be called a suite I'll never know, we had fresh towels and bedding everyday but wasn't really cleaned. Pool areas were fab however they were like ice baths at this time of year but we still had plenty fun, we all enjoyed the slides. Drinks I found quite good actually, the square bar was the best drinks, the bar near the beach sunset beach bar I think it was called sometimes the cups weren't cleaned properly. The snack bar was nice food however quite often got your orders wrong, twice my daughter was still sat waiting for hers when we had all finished, had to keep asking where it was, but it was nice food. The patisserie was nice, ice creams were lovely and some of the desserts lovely. We had some lovely pictures done off the photographer, he and his wife were lovely. The entertainment was not great, there was 1 show in the 10 nights we were there which was great but 1 in 10 nights not good, the love music they had on want great apart from 1 which was 3 girls and a man they were good. Kids club was good my girls went in a few times when they fancied and they enjoyed it the girls seemed lovely. Most of the bar Staff always seemed nice and friendly. We went down to the beach a few times one day we sat in a beach hut and a woman come over saying it was hers and she's paid for it, apparently you have to reserve them at reception but as we were told nothing when we checked in how were we supposed to know, anyway the beach huts are fab, you have electricity and a little fridge. So over all it's a nice hotel but definitely not 5 star.

We originally booked Crystal Tat Beach, but we were told the day before we were due to fly that the hotel had closed! Not ideal. We were given the option of Crystal Waterworld or Crystal Centro as alternatives and we opted for Centro. The change of hotel wasn't confirmed until 3 hours before we flew (which was a bit stressful!) The reception and lobby area isn't as welcoming and impressive as other Turkey hotels we've stayed in. However, everything else about our holiday was great. The waterpark kept our children entertained for hours and the pool areas were all clean and well kept. We really enjoyed the food options. Lots of choice and really fresh. No poorly tummies in our party of 9! The patisserie was a big hit with our family. The ice cream and pastries were delicious! It's open until 11pm, which was a bonus. We used the spa for a Turkish bath, which was great value for money and so relaxing. The room cleaning wasn't great. The towels were changed daily and the beds were made, but that was it. I don't think the bathroom was cleaned at all during our stay. It didn't bother us hugely as it wasn't 'dirty' but it felt that no cleaning had actually taken place. It's close to being 5 star but it needs a bit of money spent on appearance and maintenance in some areas. This didn't affect our holiday though. Location is great. There are shops outside the hotel and lots of options for clothes and gifts etc. Transfer is only 20 minutes from the airport. We had a wonderful holiday and would definitely stay here again!