Latest Reviews for Akouda Hotels

Barceló Concorde Green Park Palace
3.8/560 Reviews
We visited this 5 star hotel which should be 2 or 3 star. Needs a full revamp. Socked falling of the wall . wallpaper marked/ripped. Airconditioring not in working order. No Air con in dinning room so eating with flies cold food.we went out to eat after our restaurants experience of cold food flies and dirty tables If you want a hot drink, be prepared to use a flimsy small paper cup as tea cups only appear on accocation We used a milk jugs as cups and made coffee in a tea pot. Tables never cleared after other people finished eating and as for cutlery and plates good luck because they are not available,if you ask a waiters they goes away never to return as they are so short staffed. Complained to TUI Rep who suggested we go to breakfast at 7am to guarantee hot food and cutlery,the rep was so so helpful suggested place to eat out and other hotels next time we visit. We Request low floor due to mobility/ health issues which was not granted but how nice of the TUI rep to say , yes i can see it here on ypur booking but it looks like they have not bothered to follow it up. The Rep did say it will be going to a 4 star hotel, which I suggested 2 or 3 star. Can't understand folk who said it was a great place amazing food. All we can say is good luck

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