Hotel KAN-RAKU Akita Kawabata

夜泣きそばのサービス、とてもよかったです。 朝食付きで、大浴場もあり、ゆったりした時間を過ごせました。

整體都很好

低価格にも拘らず部屋の中はとても綺麗で、清掃も行き届いていて好感が持てた。キーボックスの対応に失敗した際、女性スタッフの方が嫌がらず迅速に丁寧に対応していただきありがたかった。要望を言えば、室内に様々な情報を盛り込んだ（例えば周辺の飲食店情報を掲載した地図）ファイルがあったり、Tverが見られる環境があるとさらに嬉しい。当方の都合で時間が合わず、ラーメンが食べられなかっことが残念だった。

I booked this hotel because the price was cheap, and I was very satisfied. The room was small, but there was no strange smell, which was nice. In the evening, they even served ramen, drinks, and snacks! There was also a large public bath, so I was able to stretch my legs and relax and relieve the fatigue of my travels. The amenities included makeup remover, lotion, and milky lotion, which was very helpful. The breakfast was also delicious and the best. There are many good hotels and inns that are worth the money, but I can only take my hat off to the quality this much for this price.

Stayed two nights straight. The place was comfortable. It would be nice if the large baths were open longer. There was a ramen snack at 10 PM, which was nice. Drinks and coffee were free. Great value!

The hotel's location is great, but after we checked in and turned on the air conditioner, we noticed a strange odor. We thought it would go away after a while, but it lingered for a long time. We went to the front desk and asked to change rooms. The staff said they were full and came up to our room to adjust the air conditioner, but the odor persisted. The staff later offered to refund our money and tell us to find another hotel. However, it was already past 8 p.m., and we were shocked by this solution. Why would we have to find another hotel on our own? We refused to accept it. The staff then called other hotels to see if they had rooms available. After several calls, they couldn't find any. Finally, they found one that had rooms, but it was twice our current rate. We wondered why we should have to bear the extra expense of the hotel's problems. After discussion, we decided to go out for dinner while the staff addressed the air conditioner problem. The odor was resolved, and we stayed the night. I think the hotel could have found a better way to help customers solve the problem instead of passing the problem on to them. This was a very poor experience.